Beverage Manager (Shipboard)

Description

POSITION SUMMARY
The Beverage Manager ensures that all bars onboard consistently deliver technically proficient, efficient, and personalized luxury beverage experiences for the guests of The Ritz-Carlton Yacht Collection. This position maintains an intriguing and relevant beverage program in conjunction with direct reports - from product selection and stocking to service delivery, education, and training - and partners with other roles to develop and maintain beverage-related enrichment opportunities for guests.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality, and Environmental standards.

Essential Duties

• Provides luxury beverage service to guests in a courteous and professional manner in accordance with brand standards and legal requirements.
• Anticipates the needs of guests and Ladies and Gentlemen by ensuring all products and supplies are readily available before and during service, beverage menus are accurate, and all listed products are available; maintains a clean, safe, and accident-free environment; and responds immediately to the needs of all guests and Ladies and Gentlemen.
• Supervises and assists with the setup, cleaning, and breaking down of restaurants and bars and the maintenance of equipment, supplies, goods, and all work areas, reporting any issues to leadership.
• Oversees inventory processes including requisitions, receiving, moving, and stocking product in accordance with First In, First Out (FIFO).
• Ensures constant readiness for and assists with any and all Sanitation and Health Code Inspections, whether conducted internally or with officials.
• Leads advance planning, coordination, and oversight of the execution of special events in partnership with beverage brands, the Yacht team, and guests.
• Provides assistance to direct reports and the Food & Beverage Director in the execution of the day-to-day operations of the Restaurant and Bar venues.
• Manages financial performance to meet or exceed expectations for all Food & Beverage venues, in partnership with lateral and supporting roles as well as Senior Leadership.
• Models and holds others accountable for promoting the Gold Standards, respect, and fair treatment.
• Ensures the daily execution of Line-up in accordance with company standards and Brand Guidelines.
• Sets the department's expectations for desired behavior, knowledge, and skill levels.
• Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promotes an environment where everyone is valued and included.
• Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.
• Coordinates and maintains an ongoing training program and its execution to ensure all Food & Beverage Ladies and Gentlemen always have access to all pertinent training materials and are regularly tested on all information, including menus, hours of operation, steps of service, Gold Standards, and other divisional, Yacht, and brand information.
• Maintains and delivers a comprehensive and engaging onboarding program which successfully welcomes and integrates new Ladies and Gentlemen into the operation and provides the foundation for their career with the brand to grow.

Qualifications

• Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to the position.
• Superior knowledge and experience in Public Health Rules and Regulations related to USPH and HACCP.
• Previous Head Sommelier, Head Bartender, Beverage Manager, or Beverage Director experience in a five-star cruise or restaurant environment.
• Excellent working knowledge of food, beverage (wine, beer, spirits, cocktails, coffee, tea), and international cuisine.
• WSET Level 3, Court of Master Sommeliers Advanced, or equivalent certification in beverage knowledge.

PHYSICAL REQUIREMENTS
While performing the duties of this job, the Lady or Gentleman is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to fifty (50) pounds.

COMMUNICATION
All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.

About The Ritz-Carlton Yacht Collection

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

• We encourage reviewing the Foundations of Our Brand.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply today and be part of an unparalleled legacy in hospitality.