Beverage Program and Service Manager for Upscale Dining - Lucy's Restaurant

Beverage & Service Manager

Position Summary

At Lucy's Restaurant Group, hospitality and culinary experience go hand in hand. We believe thoughtful food, exceptional beverages, and genuine care create meaningful moments that people remember.

Core Responsibilities

Beverage Program Leadership

• Oversee execution and consistency of all beverage offerings including cocktails, wine, beer, spirits, coffee, and non-alcoholic beverages

• Help maintain a beverage program that reflects Lucy's standards of quality, creativity, hospitality, and attention to detail

• Partner with leadership and culinary teams on seasonal beverage development and menu innovation

• Ensure beverage presentation, recipes, specifications, and service standards are executed consistently

• Monitor bar operations to ensure speed, cleanliness, organization, and professionalism

• Assist with inventory management, ordering, organization, and beverage cost control

• Support relationships with distributors, vendors, and beverage partners

Beverage Training & Education

• Lead ongoing beverage education for front-of-house team members

• Train staff on cocktail preparation, wine knowledge, spirits, pairings, coffee offerings, and responsible alcohol service

• Ensure bartenders and servers can confidently and enthusiastically communicate beverage offerings to guests

• Foster a culture of learning, curiosity, hospitality, and professionalism behind the bar and on the floor

Floor Leadership & Guest Experience

• Actively lead shifts and support overall dining room operations

• Engage with guests and help create memorable, personalized experiences

• Support communication and collaboration between the bar, kitchen, and service teams

• Help maintain a positive, energetic, and hospitality-focused culture throughout the restaurant

• Address guest concerns with professionalism, empathy, and urgency

• Lead by example in service standards, professionalism, teamwork, and hospitality execution

What We Value

We are looking for someone who:

• Loves beverage culture, craftsmanship, and continuous learning

• Leads with warmth, professionalism, and humility

• Thrives in a collaborative and fast-paced environment

• Brings positive energy and strong communication to the team

• Takes pride in creating memorable experiences for guests

• Embodies the "Good Vibes Only" spirit of Lucy's

Qualifications

• 2+ years of beverage or restaurant leadership experience preferred

• Strong knowledge of cocktails, wine, spirits, coffee, and beverage operations

• Passion for hospitality and guest experience

• Strong leadership and communication skills

• Ability to multitask and lead effectively in a fast-paced environment

• Wine certifications or advanced beverage knowledge are a plus

• Nights, weekends, and holidays required

Conditions of Employment All offers of employment with Lucy's Modern American Eatery are contingent upon the successful completion of: 1. Background Check - A satisfactory background investigation, which may include verification of employment history, education, and any other information relevant to the position. 2. Drug Screening - A pre-employment drug test with negative results. Failure to successfully complete or pass either requirement may result in the withdrawal of an employment offer or termination of employment if results are received after the start date. By accepting an offer of employment, the candidate acknowledges and agrees to these conditions as a requirement for hiring and continued employment.