BFSI ServiceNow Platform Architect

Responsibilities Include:

• Lead short term ServiceNow consulting/advisory assignment on ServiceNow AI initiatives :
• Lead discovery effort to design an approach and roadmap of ITSM, CSDM, AIOPS, ITAM, HR Ops, Security & risk, Customer services including Front/middle/back office using various ServiceNow product suites
• Lead assessment of current ITSM, CSDM, AIOPS, ITAM, HRSD, SecOps, IRM, CSM/FSO product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in Agentic AI, HRSD, CSM, SecOps, IRM product suites
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow platform
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
• Other Responsibilities
• Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies.
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent TCS in partner events.

Qualifications

• 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
• Extensive experience with ServiceNow platform:
• In ServiceNow ITSM, HRSD, SecOps, IRM, CSM/FSO modules providing technical guidance in platform development and platform- wide solutions - at least two design, architect and implementation of 2 or more from these module/solutions
• In developing standards and practices for maintaining the health of the ServiceNow platform, help develop standards and practices for maintaining the ServiceNow architecture model
• In holistic maturity and health assessment of ServiceNow platform - at least one such design, architect and replatforming/transforming of ServiceNow platform
• In ServiceNow Predictive & Task Intelligence, Virtual Agent, Now Assist, AI Agents
• Strong background in solution architecture and technical design, on the overall ServiceNow platform, with the right mix of IT and Non-IT modules
• Strong understanding of IT and business processes and the ability to trans late these into technical solutions.
• Prior experience of working on any one of the ServiceNow competitor platforms ex: BMC, Jira SM. Salesforce, Archer, Pega, etc.
• Ability to connect seamlessly with functional and technical customer SME’s
• Balanced knowledge of technology and domain
• Candidates with the following Certification & Credentials will be preferred
• ServiceNow CSA
• ServiceNow CIS – at least 2 CIS certifications preferred
• ServiceNow ITSM – Pro/Pro Plus Suite
• TOGAF or equivalent architecture framework
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Soft Skills

• Technologist at heart and quick learner
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
• Self-starter, Team Player and motivated

Salary Range: $129,600-$206,300 a year