BI/Analytics Analyst

Daiichi Life Vietnam is a fast-growing, multi-channel life insurer. A career in the Data Analytics & AI function provides an opportunity to turn enterprise data into practical management insights and frontline actions that improve customer value, sales effectiveness, renewal premium collection and claims management. We are seeking a curious, structured and service-oriented analyst who can combine data discipline, visualization and insurance knowledge to make insights accessible and actionable.

1/ BUSINESS INTELLIGENCE & REPORTING

• Develop, maintain and enhance management and operational dashboards for key business areas, including FYP, RYP, persistency, upsell / cross-sell, customer engagement and claims.

• Translate business requirements into clear metrics, data views and reporting specifications, ensuring consistent definitions and reconciliation with source systems.

• Prepare recurring and ad hoc analyses to identify trends, segment performance, drivers, exceptions and emerging business issues.

• Produce prioritized customer, policy, agent or claim action lists for approved business interventions and campaigns.

• Automate recurring reporting and data preparation where appropriate using SQL, Power BI, Excel, R or Python.

2/ DECISION SUPPORT & VALUE MEASUREMENT

• Support controlled pilots and campaigns by tracking assignment, contact, conversion, collection and claims outcomes.

• Calculate and communicate incremental business impact, including incremental FYP, incremental RYP, conversion uplift, policies per policy owner and validated claims savings.

• Work with business owners and data scientists to capture action status, override reasons and frontline feedback for continuous model improvement.

• Perform data-quality checks, investigate reporting discrepancies and coordinate issue resolution with Data Engineering, Data Warehouse and business teams.

• Prepare concise management insights and recommendations for project meetings, management committees and business reviews.

REQUIREMENTS:

• Bachelor degree in Data Analytics, Information Systems, Statistics, Economics, Finance, Actuarial Science, Mathematics or a related field.

• Minimum 2-4 years of experience in business intelligence, management information, analytics, finance or insurance reporting; strong fresh graduates may be considered for a junior position.

• Strong SQL, Microsoft Excel and Power BI skills, including data modeling, dashboard design and data reconciliation.

• Good analytical, problem-solving and data-visualization skills, with strong attention to detail.

• Ability to translate data into clear business insights and communicate effectively with non-technical stakeholders.

• Understanding of life insurance KPIs such as FYP, RYP, persistency, conversion and claims is preferred.

• Experience with R or Python and campaign or experiment measurement is an advantage.

• Good written and spoken English; collaborative, accountable and willing to learn.