Bigdata Factory (BDF) Support Professional

Job Summary

Entry-level professional individual contributor who works under close supervision. Problems faced are routine.

Responsibilities

• Works with customers and project management teams to identify key project milestones and implementation timelines.
• Builds, documents and maintains new and existing customer-centric business critical solutions.
• Develops and implements solution validation plans.
• Ensures quality control during implementation and execution of the validation plans.
• Builds training materials for the implemented solutions.
• Trains customers on the implemented solutions.
• Participates in QA, UAT & production launch support related to various customer engagements.
• Contributes towards building implementation and integrations best practices and the knowledge base.
• Collaborates with the DrugDev product development team to help improve and expand core platform functionality.
• Provides Tier 2/3 technical support for custom integrations.
• Has working knowledge of support processes and working in production environment.

Qualifications

• Bachelors Degree Computer Science, a related field, or equivalent experience
• Experience working with external customers to gather technical requirements
• Working knowledge of software development processes and methodologies
• Knowledge of the clinical trial / pharmaceutical domain
• Powerful work ethic with a focus on customer satisfaction
• Strong customer facing and presentation skills
• Process documentation skills
• Validation documentation and execution skills
• Technical troubleshooting and documentation skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.