BigData/Hadoop Support Engineer

Title: Bigdata Support Engineer

Experience: 4-6 years

Location: Hyderabad/ Bangalore/ Chennai

(5 days WFO depends on shifts),whenever working in

Day Shift-Work from Office

Night Shift-Remote

Type of Hire: Full Time

Shifts: Rotational Shifts

About Role:

We are looking for a Big Data Application Support Engineer responsible for monitoring, troubleshooting, and supporting Big Data jobs, pipelines, and applications running on AWS/Snowflake/Hadoop/Spark environments. The role focuses on job support, incident handling, RCA, access management, and coordination with engineering team

Key Responsibilities:

Monitoring & Job Support

• Monitor Big Data jobs and workflows (Spark,Rundeck).
• Handle job failures, restarts, and coordinate with engineering teams for fixes.
• Track SLA adherence and escalate issues proactively.

Incident & Service Request Management

• Respond to alerts, incidents, and tickets in ServiceNow/Jira.
• Perform firstlevel RCA and document findings.
• Handle user access requests, role modifications, and environment onboarding.

Data & Platform Support

• Basic troubleshooting of Spark jobs (logs, error messages, Yarn/S3 issues).
• Validate data loads and ensure pipeline completeness.

Operations & Documentation

• Follow runbooks and SOPs for daily checks and routine activities.
• Maintain clear documentation for incidents, resolutions, and repetitive issues.
• Support deployment activities under engineering guidance.

Required Skills & Experience:

• Strong understanding of Hadoop ecosystem (HDFS, kafka, Spark ,Hbase,AWS EMR concepts).
• SQL knowledge for data validation and debugging.
• Strong Knowledge in Linux and Spark Troubleshooting.
• Familiarity with AWS basics (AWS EMR,S3, IAM concepts).
• Understanding of schedulers like Airflow / Oozie / Rundeck.
• Strong analytical and communication skills.Role & responsibilities