Bilingual Banking Customer Service Representative

Key Responsibilities

• Provide customer support via telephone.

• Handle incoming customer inquiries and deliver effective solutions.

• Understand customer needs and ensure excellent service delivery.

• Inform customers about banking products and services.

• Manage customer complaints and resolve issues professionally.

• Provide support for digital banking products and services.

• Follow security procedures and maintain confidentiality when handling sensitive customer information.

Required Qualifications

• High School Diploma.

• Excellent command of both Greek and English (written and spoken).

• Strong interpersonal and customer service skills.

• Good knowledge of MS Office and computer applications.

• Strong organizational and time-management skills.

• Team-oriented mindset and sense of responsibility.

• Results-driven attitude and willingness to learn.

• High level of discretion and professionalism when handling confidential information.

Skills & Competencies

• Ability to work on a rotating shift schedule, Monday through Sunday, in a 24/7 operation. Excellent communication skills.

• Professionalism and reliability.

• Strong sense of accountability.

• Ability to adapt to a dynamic and fast-paced work environment.

What We Offer

Competitive and stable compensation package (€1,600 gross monthly salary)

Immediate hiring opportunities

Full-time employment

Hybrid working model (WFH/WFO)

Ongoing training and support

Career development opportunities

Modern and collaborative work environment

Easy access via Metro and Tram transportation