Bilingual Call Center Customer Service Representative

Bilingual Call Center Customer Service Representative

Overview:

See yourself starting a new career journey? As a Bilingual Call Center Customer Service
Representative at ReGenesis Health Care, you play an essential role by providing excellent
personalized customer service to each inbound or outbound customer call. You will provide
translation services as needed for patients.
Excellent pay up to $20.00 an hour based upon experience with excellent full-time benefits and quarterly incentive.

Duties and Responsibilities:

• Professionally greets all customers/clients announcing name of healthcare facility in a

clear and professional tone.

• Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.
• Answer incoming calls, makes both medical and dental appointments in the EHS system

or transfers the caller to appropriate extensions.

• Register and/or update patient’s demographic information into the patients record daily.
• Always maintain patient confidentiality. Maintain call center confidentiality and code of

compliance,

• Strive to retrieve messages from both Central Scheduling voice mail and person voice

mail hourly and return calls to patient in a timely manner.

• Accurately and completely take messages and ensures appropriate person immediately

addresses emergency calls.

• Inform patient of sliding fee program and the proper documentation they will need to

bring at the time of visit.

• Maintain a neat/well organized work area.
• Working knowledge of personal computers and ability to navigate through practice

management/electronic health software applications.

Benefits and Perks:

• Medical, dental, vision, and life insurance (Eligible first of month following hire date)

• 18 paid days off, including your birthday.

• 9 1/2 paid company holidays.

• 401K with Company Match.

• Agency wide "Quarterly Incentive" (Elligible after 90 days)

• Completion of high school or equivalent.

• 1 or more years of customer service experience.

• Excellent written and oral communication skills in English & Spanish.

• Experience working in a healthcare setting is preferred.

• Familiarity with telephone techniques and skills

• Ability to utilize PC keyboard efficiently and accurately. Proficient data entry skills.