Bilingual Call Center Representative

Clark Resources is currently seeking qualified Bilingual Call Center Representatives for an upcoming project. The role involves managing a high volume of inbound and/or outbound calls with the goal of delivering a positive customer experience characterized by courtesy and professionalism. Representatives will actively listen to clients to understand the purpose of their call, address all questions, and provide accurate, efficient responses. Communication will be conducted via web-based tools and telephone. Proficiency in typing, grammar, and documentation within various computer applications is required.

Ideal candidates should be customer-focused, detail-oriented, and efficient. Professionalism, reliability, knowledgeability, and adaptability are essential qualities.

Key Attributes of a Successful Candidate:

• Excellent communication skills

• Active listening abilities

• Enthusiasm and positive attitude

• Friendly and personable demeanor

• Empathy towards customers

• Dependability

• Bilingual proficiency is encouraged

Job Details:

• Full-time, Contract position

• Benefits include dental, health, vision, and life insurance, as well as paid time off

• Schedule: 8-hour shifts between 7:00 a.m. and 8:00 p.m.

• In-office training may be required

Work Location:

• Harrisburg, PA 17110 (Reliably commute or planning to relocate before starting)

Application Questions:

• Do you have any convictions for felony or misdemeanor offenses?

Educational Requirements:

• High school diploma or equivalent

Experience Requirements:

• Call center experience: 1 year (preferred)

• Customer service experience: 1 year (preferred)

• Ability to pass a proficiency evaluation for bilingual skills

Shift Preferences:

• Day shifts preferred

• Please indicate your availability and interest accordingly. Email us at [email protected]