Bilingual Cantonese (廣東話) CS Representative

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Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Visit our website for more information: https://contactpoint360.com/

Job Summary Purpose:

We are looking for Bilingual Cantonese Speakers with outstanding written, verbal, and interpersonal communication skills and the ability to multitask and adapt in a fast-paced environment. You will be the primary contact for our customers, assisting them with inquiries, and concerns, and providing exceptional support.

Location: Onsite (Skyrise 4B, IT Park, Cebu City)

Responsibilities

• Provide ‘world-class’ service excellence to clients by offering consistent over-the-phone customer service experience to Chinese Cantonese customers.

• Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.

• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.

• Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.

• Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timeliness.

• Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.

• Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.

• Continuously contribute to improving customer service processes and procedures, striving for excellence in customer satisfaction.

• May work on non-routine tasks; resolve issues / making working decisions within area of specialization or responsibility.

• Performs other duties as required.

Qualifications

• Close to a native Cantonese speaker

• Willing to relocate to Cebu

• Can work on an Evening shift/Shifting schedule

• High school diploma or equivalent; bachelor's degree is a plus.

• Proven experience as a Customer Service Representative or similar customer-facing role.

• Exceptional communication skills, both written and verbal, with a courteous and friendly approach.

• Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.

• Prior experience in a retail or e-commerce customer service role is a plus.

What's in it for you?

• Great base salary

• HMO Medical Insurance

• Dental Coverage

• Paid Vacation and Sick leave

• 13th-Month Pay

• Career & Leadership Development Training Programs

• Corporate Employee Discounts on Partnered Stores

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.