Bilingual Care Coordinator

Position Title: Bilingual Care Coordinator I

Department/Program: Medical Ministry

Reports To: Care Coordinator & Community Outreach Manager

Location: 155 N. Livingston Street, Asheville, North Carolina 28801

FLSA Status: Non-Exempt

Work Schedule: Full-time, Monday–Thursday, with additional scheduled Friday

hours.

Compensation: Hourly $25.00 per hour commensurate with education and

experience

POSITION SUMMARY

The Bilingual Care Coordinator I coordinates referrals and supportive services for Medical Ministry patients, with particular responsibility for Spanish-speaking patients. This position conducts Social Determinants of Health (SDOH) and Medicaid eligibility screenings, provides Spanish-English interpretation, connects patients with community resources, and supports effective transitions and continuity of care. The Care Coordinator collaborates with healthcare providers and community partners to improve access to care and patient outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIESCare Coordination & Referrals

· Process physician referrals to specialists and coordinate timely follow-up and closed-loop referral processes.

· Submit and monitor NCCARE360 referrals addressing SDOH needs, including housing, food insecurity, transportation, and financial hardship.

· Conduct patient screenings and connect patients with appropriate healthcare and community resources.

· Assist with development and improvement of clinic screening, referral, and follow-up systems.

· Coordinate with providers and nursing staff to support effective referral processes and continuity of care.

Bilingual Patient Support

· Provide Spanish-English interpretation for patients, families, and healthcare providers during appointments, including intake, examinations, diagnoses, treatment planning, and medication counseling.

· Facilitate clear communication between Spanish-speaking patients and the clinical team.

· Assist patients in understanding referrals, available resources, and next steps in their care.

Medicaid & Resource Navigation

· Screen patients for potential Medicaid eligibility and assist with the application process as appropriate.

· Maintain knowledge of community providers, available services, eligibility requirements, and referral processes.

· Educate patients and clinical staff regarding available resources and supportive services.

· Develop positive working relationships with community providers and participate in relevant community meetings.

Data, Quality & Program Support

· Maintain accurate documentation of referrals, SDOH screenings, Medicaid eligibility assessments, and follow-up activities.

· Prepare monthly reports related to referrals, SDOH services, and Medicaid eligibility.

· Participate in quality improvement initiatives to strengthen clinic processes and patient outcomes.

· Assist with recruitment, training, and support of volunteers and church partners.

· Coordinate with other ABCCM programs and ministries as needed.

· Participate in staff meetings, supervision, training, and ministry activities.

· Perform other duties as assigned.

SUCCESS FACTORS

· Fluency in Spanish and English with strong verbal communication skills.

· Strong interpersonal and patient-service skills, particularly with vulnerable populations.

· Strong organization, documentation, and follow-through.

· Ability to manage multiple referrals, patient needs, and priorities simultaneously.

· Ability to collaborate effectively with healthcare providers and community partners.

· Sound judgment, professionalism, confidentiality, and attention to detail.

· Commitment to ABCCM's mission, values, and servant leadership culture.

QUALIFICATIONS

· High school diploma or equivalent required.

· Minimum two years of experience working with high-risk, vulnerable, low-income, or medically underserved populations preferred.

· Bilingual fluency in Spanish and English required.

· Experience with Medicaid eligibility screening or enrollment required.

· Knowledge of Project Access preferred.

· Proficiency with web-based platforms and Microsoft Office required; Athenahealth EHR experience preferred.

· Strong verbal and written communication skills required.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

Work is primarily performed in a medical clinic and office environment and requires regular sitting, standing, walking, computer use, and interaction with patients, families, providers, volunteers, and community partners. Must be able to lift and carry up to 20 pounds for short distances and possess sufficient visual, hearing, and manual dexterity to perform essential job functions.

MENTAL DEMANDS

Must be able to manage multiple patient needs, referrals, screenings, documentation requirements, and deadlines while communicating accurately in both Spanish and English. Requires organization, comprehension, problem-solving, adaptability, confidentiality, and sound judgment in a healthcare environment.

Equal Opportunity Employer

ABCCM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

ADA Statement

ABCCM is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process or subsequent employment, please email

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person