Bilingual Case Manager

General Summary:

This position provides short-term support to families facing trauma, abuse, instability, or other challenges. The role includes assessing each individual's specific needs, creating personalized service plans, and connecting clients with community resources for ongoing support. The goal is to ensure safety and promote family preservation by providing culturally sensitive guidance and fluent communication in English and Spanish. Key responsibilities include advocating for individuals or families facing language and cultural barriers, monitoring progress, and maintaining accurate records.

Key Responsibilities

• Bilingual Communication & Interpretation: Serve as a direct translator and cultural bridge during client intakes, interviews, meetings, and medical or legal appointments.
• Assessment & Care Planning: Conduct intake assessments to identify client needs, barriers, and goals, subsequently creating individualized service plans
• Resource Connection: Connect families with essential community resources, including housing, mental health, legal aid, and public benefits.
• Crisis Intervention: Provide immediate support and intervention during emergencies to ensure the safety of the child and family.
• Case Monitoring: Regularly check in with families to evaluate their progress, adjust care plans as needed, and ensure they remain engaged in required services.
• Documentation: Maintain accurate, timely case notes, track outcomes, and fulfill reporting requirements using client management software.
• Advocacy & Collaboration: Act as a liaison between families and external systems (schools, courts, medical providers, and law enforcement).
• Education & Group Facilitation: Lead parenting skills classes.

Qualifications and Skills

• Education: Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
• Language Proficiency: Fluent, bilingual proficiency (verbal and written) in English and Spanish.
• Experience: 1–2 years of experience in social services or case management.
• Skills: Excellent interpersonal communication, strong organizational abilities, cultural competency, effective teamwork, proficiency in Microsoft Suite, exceptional documentation skills, and experience working with diverse and high-risk populations.
• Requirements: A valid driver's license, reliable transportation, and successful completion of background checks.

Pay: From $54,361.00 per year

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person