Bilingual Case Manager

Job Overview

Latino Resource Institute of Illinois

Immigrant Family Resource Program (IFRP)

Latino Resource Institute of Illinois (LRII)-a recognized leader in family support prides itself on delivering effective and efficient services to immigrant and refugee community members across Southeast Chicago and the broader Chicago area. We are seeking a mission-driven Bilingual IFRP Case Manager to join our team and support families in accessing the resources they need to thrive.

About the IFRP Program

The Immigrant Family Resource Program (IFRP) provides comprehensive services to support immigrant families in navigating public benefits, community resources, and systems that impact their well-being. Services include:

• Outreach and education public benefits and eligible services
• Case management for families needing ongoing support to access and maintain benefits
• Information and referrals to community resources
• Interpretation and translation for clients communicating with IDHS and other agencies
• Advocacy to ensure immigrant communities understand their rights and responsibilities

Position Summary

The IFRP Case Manager provides direct case management, needs assessments, service planning, linkages, advocacy, and follow-up support to individuals and families seeking multiple services. The Case Manager also assists in coordinating monthly educational workshops and outreach events.

Principal Duties & Responsibilities

Case Management

• Conduct needs/strengths assessments, screenings, and service planning
• Develop Individual Family Support Plans for clients receiving case management
• Provide information, referrals, and education on benefits and services
• Conduct follow-ups to ensure continuity of services
• Maintain strong knowledge of state and federal programs relevant to the community
• Identify and utilize partner agencies, resources, and community services
• Collaborate with local agencies to coordinate care
• Prepare and present case materials during staff meetings
• Maintain the highest level of confidentiality and adhere to professional standards
• Maintain client records and comply with all funding and reporting requirements
• Keep data updated in Salesforce
• Submit required documentation, reports and statistical data
• Represent LRII at community meetings, coalitions, and partnerships
• Communicate effectively with the Program Director
• Perform additional duties as assigned

Skills and Requirements

• Bachelor’s degree or minimum three (3) years’ experience in social work or related social services
• Prior experience in case management
• Experience in community-based or social service environments
• Bilingual proficiency in English and Spanish
• Ability to work some weekends
• Must have valid Driver’s License, insured vehicle, and ability to travel for work

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Mileage reimbursement

Work Location: In person