Bilingual Case Manager

Job Summary

We are seeking a dynamic and compassionate Bilingual Case Manager to join our dedicated nonprofit team. We refer to our case managers as Client Success Advocates reflecting our relationship-based approach. The Bilingual Case Manager is responsible for assessing the needs of clients facing social challenges, developing individualized service plans, coordinating necessary support services from various agencies, advocating for clients' needs, and monitoring their progress to ensure they achieve their goals, all while maintaining documentation and upholding client confidentiality; this role requires strong communication, problem-solving, and resource management skills to navigate complex situations and connect clients with appropriate community resources. English and Spanish is required.

Overview of the Organization

LiftUp Communities is a non-profit (501c3) organization based in Chicago that launched in 2021 to accelerate the stability and mobility of low wage workers, their families and social fabric. We work in tandem with LiftUp Enterprises, our for-profit social enterprise, and its operating companies, Do Right Services. LiftUp Communities provides holistic case management services that include providing education, access to community resources, and on ramp services that will allow clients to build confidence.

Duties

• Client intake and assessment: Conduct initial interviews to gather comprehensive information about clients' needs, including social, economic, and psychological factors.
• Service Plan Development: Create individualized service plans based on client needs, including measurable goals and strategies to address challenges.
• Service coordination: Connect clients with appropriate community resources like housing assistance, healthcare providers, employment services, and support groups.
• Advocacy: Represent clients' interests by communicating with other agencies and advocating for necessary services.
• Progress monitoring: Regularly review client progress towards goals, adjust service plans as needed, and document all interactions.

Skills & Qualifications

Required skills

• Strong communication skills: Ability to effectively communicate with clients, families, community partners, and other professionals.
• Critical thinking and problem-solving: Analyze complex situations, identify client needs, and develop appropriate solutions.
• Resourcefulness: Knowledge of available community resources and ability to navigate complex systems to access services for clients.
• Cultural competency: Understanding and respecting diverse cultural backgrounds and experiences.
• Case management skills: Expertise in conducting assessments, developing care plans, monitoring progress, and evaluating service effectiveness
• Ethical decision-making: Adhere to professional standards of confidentiality and ethical practice

Education and qualifications

Bachelor's degree in social work, psychology, or a related field (preferred, notrequired)

• Bilingual: English and Spanish(required)
• Relevant experience in social services or case management
• Hours:40 hrs/week, bi-weekly pay
• Rate: starting at $52,000 annually, experience will be considered
• Worksite: Hybrid, in office and remote days, travel to other work locations maybe needed

Benefits

• Generous PTO
• Sick days
• Medical Insurance
• Dental Insurance
• Vision insurance
• Life Insurance
• Short Term Disability

Please send cover letters and resumes over to Cynthia Hernandez, Director of

Program Operations at LiftUp Communities via email at [email protected]

Pay: From $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person