Bilingual Case Manager -Recovery Support Coordinator

The Recovery Support Coordinator (RSC) provides comprehensive recovery support coordination services specific to the clients to whom he/she is assigned, and tailored to the individual client’s needs.

Position Type Full-Time/Regular

Essential/Primary Duties

• Maintain caseload as assigned.
• Establish contact with clients within 24 hours of receipt of referral or immediately if the individual has emergent needs.
• Provide needs assessment for each client.
• Follow the client throughout enrollment in CARS
• Develop a Recovery Plan of Care (RPOC) with each client that is driven by the individual’s self-identified goals and needs.
• In collaboration with each client, form a Recovery Support Team (RST) with both formal and informal supports, using the Wraparound process.
• Convene RST meetings at least monthly (more frequently, if necessary) to monitor progress on RPOC and update as needed.
• Conduct individual face-to-face meetings at least weekly (more frequently, if necessary) with the client.
• Connect the client with community resources to address RPOC needs and goals
• Coordinate care among all client-involved systems and providers.
• Serve as an advocate for clients and will collaborate with other systems/services, such as Treatment Courts, Department of Corrections (DOC), Division of Milwaukee Child Protective Services (DMCPS), Probation and Parole, Family, Treatment Providers, Healthcare Providers, W2, Benefits, etc
• Complete and submit initial Service Authorization Requests (SARs) for both treatment and recovery support services, and Service Authorization Request Justifications (SARJs) when other services are requested or when extensions are needed.to secure reauthorization for payment of services.
• Work with client, treatment team, and other involved systems/providers to monitor continuing need for RSC services, should they no longer necessary or appropriate, but the client needs continued services, consider discharge and referral to such services as Comprehensive Community Services (CCS), Community Support Program (CSP), Targeted Case Management (TCM), or other community-based case management services. For clients who will not need continuing case management services of any kind, will refer them to other community resources to address ongoing needs, if any.
• Develop a broad knowledge base of community resources and identify natural supports for implementing case management plans.
• Apply knowledge of procedures and interventions to address clients’ emergency/crises under case management principles. 24-hour availability via pager as scheduled.
• Complete and submit all required program-related documentation (e.g., progress notes, reports, letters, service unit data) in a timely and accurate manner.
• Maintain, update, and properly store client’s care coordination file.
• Provide transportation to clients in own or agency vehicle as needed.
• Ensure that the client is meeting all requirements of the program and following up with appointments.
• Participate in community networks and committees as assigned.
• Adhere to program and agency policies and procedures.
• Interact in a professional manner with clients, co-workers, personnel from public and private agencies, and other members of the public.
• Comply with all HIPAA, 42 CFR Part 2, and Wisconsin Statutory confidentiality regulations.
• Other duties as assigned by the Supervisor and/or the Director of Human Services

Qualifications

An associate’s Degree in Criminal Justice, Social Work, Human Services, or other related fields is preferred. Experience in case management or related community work is desired. Preferred knowledge of community surroundings as well as related community services and resources. Able to work competently with persons from diverse cultural and socio-economic backgrounds. Ability to manage multiple job responsibilities and clients simultaneously. Bilingual (Spanish-English) is required. Valid driver’s license and insured vehicle required.

Working Conditions Departmental business hours with the possibility of evenings and weekends as necessary. 24-hour emergency availability. Travel in community. Home visits.

Acknowledgement This job description outlines the general nature and level of work required of any employee assigned to this position. It does not intend to imply these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties, as requested by the position’s manager and the Clinical Supervisor. All is subject to change and possible modification to address changing business conditions and reasonably accommodate individuals with a disability.