Bilingual Clerical Staff

About Company

Kinghaven Counseling Group is the second largest multidisciplinary mental health and behavioral health outpatient provider in Greater Houston, Texas. Our clinicians include licensed and Board Certified psychiatrists and psych nurse practitioners, psychologists, Licensed Professional Counselors (LPC) & LMFT and Licensed Clinical Social Workers (LCSW), Licensed Chemical Dependency Counselors (LCDC), and a team dedicated to behavioral health progression for individuals on the autism spectrum headed by BCBAs.

Kinghaven Counseling Group offers medical insurance, dental insurance and a 401K.

Job Description

POSITION SUMMARY: Serves as the first point of contact for patients. Greets patients, answers questions, perform the check-in process, answers phones, and performs other administrative tasks as required to ensure the smooth functioning of the medical practice.

PRIMARY RESPONSIBILITIES

• Greets patients as they arrive for appointments
• Answers phones courteously and expediently
• Maintains knowledge of the physicians’ specialties and office procedures
• Calls no shows 15 mins after the appointment time
• Calls patients 5 mins before to confirm appointment for connections
• Schedules follow-up appointments according to physician preference
• Scans documentation into the EMR system as needed
• Collects patient payments for all patients that have out of pocket responsibility
• Arranges for hospital admissions
• Complete intake
• Enters data, including medical history information, as needed
• Monitor attendance and lunches
• Maintains confidentiality of medical records
• Provide patients with support and guidance as needed
• Performs other administrative or front desk duties as assigned

QUALIFICATIONS

Education: High School Diploma or Equivalent is required

Experience: One year of fast-paced, customer service experience. Medical office/scheduling combined with EMR experience preferred.

Certificates & Licenses: None.

­Requirements

1. Must be able to work Monday- Saturday 9am-6pm M-F and 8am-3pm Saturday (at least 1 Saturday per month)

2. Stress resistant and able to handle difficult patients

3. Able to work in a fast-paced environment

4. Be responsible and reliable

5. Able to Multitask

6. Must work well under pressure

Salary to be commensurate with experience and education.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person