Bilingual Client Services Administrator

Bilingual Client Services Administrator

Job Type: Full-time, Permanent
Work Location: In person
Language Requirements: English and French (bilingual proficiency required)

About the Opportunity

We are currently looking for a Bilingual Client Services Administrator to join our team at Arctic Solutions Inc.! If you are passionate about delivering exceptional customer service, communicate clearly and effectively in both English and French, and enjoy helping clients, we want to hear from you.

You will support the customer journey by responding to inquiries, managing customer information, identifying serviceable areas, coordinating appointments and collaborating with our sales, installation and operations teams.

This is an excellent opportunity to make a meaningful impact while working alongside a great team.

What You'll Be Doing

Customer Service and Communication

• Interact with customers by phone and email to provide information and respond to inquiries, concerns and requests regarding our products and services.
• Deliver professional, timely and courteous bilingual customer service throughout the customer experience.
• Explain service offerings, answer general questions and direct technical or service-related inquiries to the appropriate team members.
• Follow up with customers to confirm details, address outstanding questions and ensure a positive experience.
• Communicate effectively with customers from diverse backgrounds and maintain strong customer relationships.

Customer Management and Scheduling

• Utilize CRM software to manage customer interactions, update client information, document communications and maintain accurate summary notes.
• Schedule and confirm appointments for estimates, site visits, installations and follow-up services.
• Coordinate with internal teams to ensure customer details, appointment information and service requirements are accurate and up to date.
• Use navigation programs, mapping tools and other online resources to identify customer locations and confirm serviceable areas.
• Communicate scheduling changes and relevant updates to customers and internal teams.

Administrative and Operational Support

• Maintain accurate customer records, electronic files and related documentation.
• Support the coordination of residential insulation and heat pump services by helping ensure information is communicated efficiently between customers, sales representatives and installation teams.
• Assist with data entry, reporting, document preparation and other administrative tasks as required.
• Identify recurring customer questions, concerns and service issues, and share feedback and insights to help improve the overall customer experience.
• Support projects and initiatives focused on improving customer service, administrative processes and operational efficiency.
• Contribute ideas to streamline workflows and enhance communication across the organization.

What We're Looking For

• Fluency in both English and French, with strong verbal and written communication skills.
• Previous experience in customer service, client support or an administrative role.
• Familiarity with Customer Relationship Management (CRM) systems and customer information management.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
• Strong organizational skills, attention to detail and the ability to multitask effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues at all levels.
• Strong problem-solving skills and a proactive, customer-focused approach.
• Ability to manage competing priorities, work independently and contribute to a collaborative team.
• Reliable, professional and committed to maintaining accurate records and providing consistent follow-through.

Assets:

• Experience with appointment scheduling, lead management or coordinating field service teams.
• Experience using mapping or navigation tools to determine service coverage areas.
• Familiarity with residential construction, insulation, heat pumps, HVAC or other home service industries.
• Experience analyzing customer feedback or contributing to process improvement initiatives.

What Success Looks Like

The successful candidate will deliver an excellent bilingual customer experience, maintain accurate CRM records, coordinate appointments efficiently and support clear communication between customers and internal teams. They will also take initiative in identifying opportunities to improve customer service and administrative processes.

How to Apply

If you are organized, customer-focused and ready to contribute to a growing team, we would love to hear from you!

Please submit your resume through the application link or email it to [email protected].

We thank all applicants for their interest in Arctic Solutions Inc. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• Are you bilingual? (French and English)

Experience:

• contact center: 1 year (preferred)

Work Location: In person