Bilingual Client Services & Office Assistant

Hours: Approximately 20 hours per week; schedule to be confirmed
Languages: English and [Mandarin, Cantonese, Punjabi, or Farsi]

Senior Helpers Richmond is seeking a friendly, organized bilingual team member to help seniors and their families connect with our services and support daily office operations.

Responsibilities

• Respond to service inquiries in English and the selected language.
• Collect initial inquiry details and maintain accurate records.
• Follow up with families and communicate next steps.
• Provide reception coverage, answer calls, and assist with office administration.
• Review translated materials for clarity and accuracy, and flag corrections.

Qualifications

• Strong spoken and written English and proficiency in the selected language.
• Clear, compassionate communication with seniors and families.
• Good organization, attention to detail, and basic computer skills.
• Customer service, reception, or administrative experience preferred.

Training will be provided on our services, intake procedures, and approved materials.