Bilingual Client Services Coordinator

About us

We are a non-profit company that exists to meet the emotional, physical, and spiritual needs of individuals and families facing the challenges of pregnancy and parenting. You will be glad you joined our rewarding, supportive, and encouraging team.

CLIENT SERVICES COORDINATOR JOB DESCRIPTION QUALIFICATIONS

The Client Services Coordinator:

• Expresses full agreement with the Pregnancy Help Center’s Statement of Faith, Mission Statement, and Code of Christian Conduct.
• Is dependable, stable, and capable of committing to the responsibilities and duties of this position.
• Expresses a desire to reach and serve at-risk clients, including those considering abortion.
• Believes in the sanctity of all human life from the moment of conception through natural death.
• Demonstrates a sincere and mature Christian faith and is able to provide spiritual leadership and discipleship to those they supervise.
• Has an associate’s or bachelor’s degree, preferably in a helping field, or equivalent related experience.
• Has at least two years of experience in a position requiring leadership or management responsibilities, or equivalent experience.
• Demonstrates strong interpersonal communication, public speaking, organizational, and problem-solving skills.
• Is able to provide spiritual leadership, discipleship, encouragement, and support to staff and volunteers.
• Is self-motivated and able to carry out responsibilities with minimal supervision.
• Is proficient in both Spanish and English (preferred).

REPORTS TO

Executive Administrator

TIME COMMITMENT

Full-time, as outlined in the hiring agreement.

POSITION SUMMARY

The Client Services Coordinator leads and supports the team responsible for providing compassionate, excellent, and Christ-centered care to our clients. This position helps ensure that clients receive the highest level of emotional, practical, and spiritual support possible while overseeing Client Advocates and maintaining consistency and quality in client services.

ADMINISTRATIVE RESPONSIBILITIES

• Assist the Executive Director with statistical information, data entry, reporting, and other duties as needed.
• Assist with client scheduling and provide support to the Receptionist as needed.
• Schedule volunteer shifts and ensure volunteer hours are accurately tracked in WayCool.
• Work with the Receptionist and appropriate volunteer software to coordinate volunteer schedules and communicate changes to staff and volunteers.

CLIENT SERVICES

• Oversee Client Advocacy and other non-medical services provided to clients.
• Provide Client Advocacy and direct client services as needed.
• Maintain and regularly update referral resources for staff, volunteers, and clients.
• Evaluate, select, and maintain educational materials and client resources in collaboration with the Nurse/Clinic Manager and Executive Director.
• Assist in leading prayer at the beginning of shifts as needed.
• Be available to minister to the emotional and spiritual needs of clients, staff, and volunteers.
• Share the Gospel with clients and others as appropriate and in accordance with Center policies and practices.
• Ensure appropriate client follow-up is completed and that clients are informed about relevant services and resources available through the Center.
• Help ensure consistency, compassion, professionalism, and excellence in the services provided by Client Advocates.

CLIENT ADVOCATE TRAINING & OVERSIGHT

• Assist with new volunteer training seminars.
• Assist with and observe the orientation and training of new volunteer Client Advocates (CAs) in the Center.
• Assist with monthly or quarterly Client Advocate meetings (“Knowledge Nibbles”) in coordination with the Volunteer and Program Coordinator.
• Teach and coach Client Advocates in essential areas, including:
• Sharing the Gospel
• Client charting and documentation
• Available programs and services
• Community resources and referrals
• Client follow-up
• Center policies and procedures
• Provide one-on-one coaching and additional training to Client Advocates as needed.
• Provide ongoing feedback, encouragement, and support to Client Advocates. This includes observing CAs, reviewing charting, identifying areas for improvement, and following up regularly.
• Maintain regular communication with each Client Advocate, with a goal of connecting at least bi-weekly.
• Ensure appropriate follow-up communication is occurring between Client Advocates and their clients.
• Assist with scheduling and completing volunteer in-service training.
• Provide spiritual encouragement and discipleship to those under their supervision, supporting their spiritual growth and well-being.

GENERAL EXPECTATIONS

The Client Services Coordinator is expected to work collaboratively with leadership, staff, and volunteers; maintain appropriate confidentiality; model Christ-centered conduct; and perform other duties as reasonably assigned in support of the Pregnancy Help Center’s mission.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person