Bilingual Collections Representative

Responsible for an assigned portfolio. Must handle incoming telephone calls and establish a positive relationship with customers. Also greet visitors in a professional manner while making collection calls and performing a wide variety of clerical duties.

Job Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

Job Education Degree: High School Diploma and some Jr College Education.

Job Skills

• Bilingual English/Spanish a MUST! Diplomacy
• Keyboard Skills Written
• Communication Skills
• Professionalism
• Filing
• Computer Literacy (Word, Excel & Outlook)
• Telephone Etiquette
• Organization
• Oral Communication Skills
• Math aptitude
• Time Management
• Proofreading Skills
• Customer Service

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