Bilingual Customer Expert

We are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers, solving situations efficiently, and identifying opportunities to create additional value through service, this opportunity could be a great fit for you.

💼 Overview

As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.

📌 Main Responsibilities

• Provide customer support via phone, chat, and email.
• Assist customers with service-related inquiries and requests.
• Deliver a positive, empathetic, and solution-oriented experience.
• Identify upselling opportunities based on customer needs.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with internal teams to ensure effective case resolution.

🎯 Requirements

• English level C1.
• Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
• Previous Experience in the BPO industry is highly preferred.
• Availability to start by mid-August 2026
• Experience in multichannel support is a plus.
• Strong communication and interpersonal skills.
• Ability to succeed in fast-paced environments.

✨ What’s Offered

• Direct hiring with the client company
• Salary: COP 2,992,500
• An on-site job in the north of the city
• Internal incentive opportunities (Bonus)
• International and dynamic environment
• Rotative shifts | 5 working days per week + 2 days off

If you are passionate about delivering the best customer experience and want to become part of an international environment, we’d love to hear from you. Apply now and become part of a dynamic team 🚀