Bilingual Customer Service Representative

Overview

Join our dynamic team as a Bilingual Customer Service Representative and become the vital link between our company and our valued clients. In this energetic role, you will leverage your bilingual skills to provide exceptional support, ensuring every customer interaction is positive, efficient, and solution-oriented. Your enthusiasm and organizational prowess will help create a seamless experience for clients while maintaining a professional, friendly atmosphere that reflects our commitment to outstanding service. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, ensuring clear and courteous communication in both languages.
• Assist clients with account information, product details, and service requests using data entry and computer literacy skills.
• Manage front desk responsibilities including greeting visitors, handling incoming calls, and directing them appropriately.
• Utilize productivity software such as Microsoft Office, spreadsheets, and Word processing tools to document interactions, update client records, and prepare reports.
• Support office management tasks like filing, calendar management, appointment scheduling, and organizing client files for easy access.
• Maintain accurate records of customer interactions and transactions to ensure data integrity and streamline future communications.
• Collaborate with team members to improve office workflow, enhance client communication strategies, and support overall administrative operations.

Skills

• Bilingual fluency in English and another language is essential for effective client communication.
• Strong computer skills including proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software.
• Experience with multi-line phone systems, front desk operations, and phone etiquette to handle high-volume calls confidently.
• Familiarity with QuickBooks or similar accounting software is a plus for managing billing or invoicing tasks.
• Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
• Demonstrated clerical experience including filing, document management, and calendar coordination.
• Exceptional customer service skills with a friendly demeanor and professional attitude at all times.
• Technical proficiency in office equipment such as printers, scanners, and office management tools.

Join us to deliver outstanding support while advancing your administrative expertise! This role is perfect for proactive individuals who thrive on helping others and excel in multitasking within a vibrant team setting.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Life insurance
• Retirement plan
• Tuition reimbursement

Work Location: Hybrid remote in Burbank, CA 91502