Bilingual Customer Service Representative

Location: Toronto, ON (Hybrid, minimum 3 days onsite per week and 2 days remote)

Language: Bilingual, English and French, with strong written and verbal communication skills in both languages

Duration: 3-month contract with the possibility of extension up to 12 months

Background Check Requirement: Criminal Record Check and employment references required

About the Opportunity

Are you a compassionate and detail-oriented professional who thrives in a fast-paced environment? We are seeking Bilingual Claims Support Specialists to join a high-profile claims administration initiative within a professional services environment. In this role, you will help ensure individuals receive timely, accurate, and respectful support throughout the claims process.

Working alongside experienced claims and operations professionals, you will play a critical role in reviewing documentation, responding to claimant inquiries, and maintaining the integrity of sensitive information. This opportunity is ideal for someone who combines strong administrative skills with empathy, professionalism, and a commitment to service excellence.

What’s In It for You

• Gain valuable experience supporting a large-scale, impactful claims administration program

• Work within a collaborative team environment that values professionalism, accountability, and respect

• Develop expertise in claims processing, stakeholder communication, and quality assurance

• Contribute to meaningful work while building experience within a recognized professional services setting

• Benefit from a culture that promotes continuous learning, teamwork, and employee well-being

Your Responsibilities

• You’ll support claimants and representatives through phone, email, mail, and other communication channels, providing clear and professional guidance throughout the claims process

• You’ll process, review, and verify claims-related documentation while ensuring accuracy, confidentiality, and compliance with established procedures

• You’ll maintain detailed records, manage support tickets, and follow up on outstanding inquiries within established timelines

• You’ll conduct quality assurance reviews, identify discrepancies, and escalate complex or sensitive cases as required

• You’ll contribute to special projects, reporting initiatives, process improvements, and administrative support activities that help drive efficient claims processing

• You’ll handle sensitive and potentially distressing content with professionalism, discretion, and objectivity

• You’ll collaborate with team members and leadership while participating in regular wellness check-ins and team debriefs

Skills and Qualifications

• 1+ year of experience supporting clients, patients, customers, or stakeholders through phone-based interactions

• Bilingual proficiency in English and French, both written and spoken

• Experience with data entry, document management, and administrative support functions

• Strong proficiency with Microsoft Office applications, including Outlook, Word, and Excel

• Experience using VOIP or internet-based phone systems is considered an asset

• Exceptional attention to detail, accuracy, and organizational skills

• Ability to manage sensitive information with discretion while maintaining professionalism under pressure

• Knowledge of Indigenous cultures and/or the ability to speak an Indigenous language is considered an asset

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.