Bilingual Customer Service Representative

An agricultural development firm focused on implementing sustainable irrigation systems and precision farming technologies for small-scale farmers.

About AgroEnterprise Mission

AgroEnterprise Mission is an agricultural development firm focused on implementing sustainable irrigation systems and precision farming technologies for small-scale farmers. The organization works to improve agricultural productivity, resource efficiency, and sustainable farming practices through innovative solutions and farmer-focused services.

Job Summary

AgroEnterprise Mission is seeking a qualified and customer-focused Bilingual Customer Service Representative to support farmers, partners, suppliers, and other stakeholders in both Spanish and English.

The successful candidate will be responsible for responding to customer inquiries, providing information about agricultural solutions and services, resolving issues, coordinating with internal teams, and maintaining positive professional relationships with customers and partners.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide professional customer support in both Spanish and English.
• Understand customer needs and provide accurate information about products, services, and agricultural solutions.
• Assist farmers and clients with questions related to irrigation systems and precision farming technologies.
• Investigate and resolve customer complaints and service issues.
• Escalate technical or complex issues to the appropriate internal team.
• Maintain accurate customer records, interactions, and case information in CRM systems.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Coordinate with technical, agricultural, sales, and operations teams when customer assistance is required.
• Assist with customer onboarding, service requests, and documentation.
• Translate or communicate basic business and technical information between Spanish- and English-speaking stakeholders.
• Identify recurring customer concerns and communicate feedback to management.
• Prepare customer service reports and maintain accurate documentation.
• Protect confidential customer and company information.

Required Qualifications

• Bachelor’s degree, technical degree, or diploma in Business Administration, Customer Service, Communications, Agriculture, Marketing, or a related field.
• Fluent Spanish and English communication skills, both written and verbal.
• Previous experience in customer service, client support, account management, or a related position.
• Strong professional communication and active-listening skills.
• Ability to understand customer needs and provide effective solutions.
• Strong problem-solving and conflict-resolution abilities.
• Experience using email, Microsoft Office, Google Workspace, CRM systems, or customer-support platforms.
• Excellent organization and time-management skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Professional, patient, and customer-focused attitude.

Preferred Qualifications

• Experience in agriculture, irrigation, agritech, precision farming, environmental services, or sustainable development.
• Experience supporting international customers or English-speaking clients.
• Familiarity with agricultural products, irrigation technologies, or farming equipment.
• Experience with CRM and customer-support ticketing systems.
• Knowledge of technical or business terminology in English and Spanish.
• Experience working with farmers, agricultural organizations, suppliers, or development projects.
• Strong written business communication skills.
• Experience preparing customer reports and service documentation.

Key Competencies

• Bilingual Spanish-English communication
• Customer service excellence
• Active listening
• Problem solving
• Conflict resolution
• Professional communication
• Customer relationship management
• Attention to detail
• Organization and time management
• Team collaboration
• Adaptability
• Cultural awareness

What We Offer

• CLP 12,000–16,000 per hour
• Opportunity to work in sustainable agriculture and precision farming
• Professional and collaborative working environment
• Exposure to innovative agricultural technologies
• Opportunities to work with local and international stakeholders
• Meaningful work supporting small-scale farmers and sustainable agricultural development

How to Apply

Qualified candidates interested in the Bilingual Customer Service Representative position are invited to submit their CV/resumé highlighting their bilingual communication skills, customer service experience, relevant qualifications, and professional background.

Sueldo: $12.000 - $16.000 la hora

Lugar de trabajo: Viajar de manera regular