Bilingual Customer Service Representative

SeaHarbor Insurance is a growing non-standard auto carrier committed to high quality claim outcomes and a strong, collaborative culture. We are seeking a bilingual (Spanish/English) Customer Service Representative with strong communication skills and a commitment to delivering exceptional service.

The ideal candidate is coachable, receptive to feedback, and eager to continuously develop their skills. They should also thrive in a collaborative team environment and work effectively with colleagues to provide a positive experience for our customers.

What You'll Do

● Provide prompt, professional customer support via phone and email in both Spanish and English.

● Actively listen and apply coaching feedback to improve service delivery.

● Collaborate closely with team members to resolve customer issues efficiently.

● Maintain accurate and detailed records of customer interactions in the system.

● Uphold a positive attitude and demonstrate flexibility in a fast-paced, team-oriented setting

What You Bring

● Fluent in Spanish and English (verbal and written).

● Previous knowledge of auto insurance experience is a plus.

● Highly coachable with a willingness to learn and adapt.

● Strong team player with excellent communication and interpersonal skills.

● Ability to manage multiple tasks while maintaining attention to detail.

● Comfortable using customer service software and technology.

● High school degree/GED

**Why SeaHarbor**

• Supportive and collaborative team environment
• Engaged and accessible leadership
• Meaningful work helping customers every day
• Professional growth and development opportunities
• Stable and growing company
• Valuable experience in the insurance industry

Pay: From $18.00 per hour (depending on experience)

The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Benefits

• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Free on-site fitness center access
• Paid Time Off and paid holidays
• Disability insurance
• Flexible spending account (FSA) and Dependent care (FSA)
• Basic and voluntary life insurance

Job Type: Full-time

Pay: From $18.00 per hour

Application Question(s):

• Will you now or in the future require sponsorship to work in the United States?

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Work Location: In person