Bilingual Customer Service Representative

Job Title

Location

Posted Date

Employment Type

Hiring Department

Bilingual Customer Service Representative

23938 FM 1485, New Caney, TX 77357

2026-09-28

Full-Time

[email protected]

Job Title: Bilingual Customer Service Representative

Department: Customer Service

Location: 23938 FM 1485, New Caney, TX 77357

FLSA Status: Non-Exempt

Position Summary:

The Customer Service Representative is the first point of contact for customers. They are responsible for providing exceptional service and support through inbound and outbound calls. This role involves addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. The ideal candidate is required to have excellent communication skills, a strong customer service orientation, and the ability to work effectively and efficiently in a fast-paced environment.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls in a professional and courteous manner.
• Repond to customer inquiries regarding loans, offered services, billing, and account information.
• Provide accurate information and resolve customer issues promptly, escalating complex cases to higher-level support when necessary.
• Listen actively to customer’s concerns, identify their needs, and offer appropriate solutions or alternatives.
• Document all customer interactions and resolutions in the company’s system, maintaining accurate records.
• Build and maintain positive relationships with customers by delivering exceptional service on every call.
• Follow up with customers as needed to ensure their issues have been resolved and they are satisfied with the service received.
• Communicate customer feedback and present suggestions to management to help improve products, services, and boost customer satisfaction.
• Ensure compliance with company policies, procedures, and industry regulations during all customer interactions.
• Facilitate the process for customers to update their contact information.
• Assist and provide all information on payment methods and systems available to ease the customer’s payment experience.
• Perform other additional duties and or assist other departments as needed.

Qualifications:

• Bilingual is a must to assist a diverse customer base.
• High school diploma or equivalent; additional education or certifications in finance or accounting is a plus.
• Strong communication and listening skills.
• Must be able to problem-solve, multitask and have a great sense of attention to detail.
• Proficient in data entry and using office software such as MS Office and Google drive.
• Manage a high volume of calls.
• Ability to manage time effectively and meet deadlines.
• Ability to work independently and as part of a team.