Bilingual Customer Service Representative

The Humane Society of Greater Kansas City seeks a full-time bilingual receptionist to join our team. Candidates should be prepared to multi-task and give excellent customer service and patient care in our high-volume outpatient clinic. Individuals with previous veterinary experience are desired, but we are open to training the right person. If you are ready to join us in saving and improving the lives of cats and dogs in Greater Kansas City, please submit your resume.

We are an equal-opportunity employer and value diversity in our organization. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Key Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer and direct phone calls, emails, and other client inquiries.
• Schedule appointments, procedures, surgeries, and follow-up visits.
• Check clients in and out efficiently and accurately.
• Communicate clinic policies, services, fees, and treatment information clearly.
• Assist Spanish-speaking clients with communication and understanding of veterinary services.
• Maintain accurate client and patient records.
• Process payments, invoices, estimates, and deposits.
• Communicate with the veterinary team regarding client and patient needs.
• Coordinate prescription requests, medication pickups, referrals, and medical records.
• Follow up with clients regarding appointments, reminders, lab results, and other clinic communications as directed.
• Help maintain a clean, organized, and welcoming reception area.
• Handle sensitive or emotional situations with compassion and professionalism.
• Protect client privacy and maintain confidentiality.
• Distribute food from our public food pantry.
• Assist with other administrative and front-desk duties as needed.

Qualifications

• Fluency in English and Spanish — speaking and understanding both languages professionally is required.
• Previous veterinary reception, veterinary assistant, medical reception, customer service, or similar experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced environment with multiple priorities.
• Professional, dependable, and compassionate demeanor.
• Ability to work effectively as part of a team.
• Comfortable handling dogs, cats, and other animals in a clinical environment.
• Basic computer skills and ability to learn veterinary practice-management software.
• Ability to handle payments and financial transactions accurately.

Working Conditions:

• Must be able to lift up to 40lbs.
• Sustain long periods of standing, bending, reaching, and animal handling, and restrain for various activity levels of animals.
• Potential exposure to zoonotic diseases, high noise levels, sharp objects, and hazardous chemicals.
• Prolonged exposure to various aqueous solutions, including but not limited to dish soap and chlorhexidine.
• Potential exposure to sharps, including needles and surgical blades.
• Some weekend shifts for special events, a day off during the week will be provided.

Pay: $14.00 - $16.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person