Bilingual Customer Service Representative

Job Overview

We are seeking a dynamic and enthusiastic Bilingual Customer Service Representative to join our team! In this role, you will serve as the frontline ambassador for our company, providing exceptional support to our diverse client base in both English and another language. Your energetic approach and excellent communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction. This paid position offers an exciting opportunity to develop your office management and customer support skills while working in a fast-paced, collaborative environment.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat in both languages
• Assist clients with product information, order processing, billing questions, and technical support using productivity software such as Microsoft Office and QuickBooks
• Manage front desk operations including greeting visitors, handling phone communication with courtesy and professionalism, and maintaining a welcoming environment
• Organize and update client records using spreadsheets and word processing tools, ensuring accuracy and confidentiality
• Support office management tasks such as filing, calendar management, data entry, and scheduling appointments or meetings
• Provide administrative assistance by preparing reports, managing correspondence, and supporting team members with clerical tasks
• Maintain organizational efficiency by prioritizing tasks effectively and managing time efficiently in a busy office setting

Requirements

• Bilingual proficiency in English and another language (fluency required in both spoken and written forms)
• Demonstrated experience with customer service or front desk roles in an office environment
• Strong computer literacy including proficiency with Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity software
• Familiarity with QuickBooks or similar accounting software is a plus
• Excellent phone etiquette with the ability to handle multi-line phone systems confidently
• Proven organizational skills with the ability to manage calendars, files, and office supplies efficiently
• Previous clerical or administrative experience combined with strong typing skills and attention to detail
• Ability to communicate clearly with clients and team members while maintaining professionalism under pressure
• Strong time management skills to handle multiple priorities effectively

Join us today to be part of a vibrant team that values energetic service delivery, technical proficiency, and organizational excellence! This is your chance to grow your career while making a meaningful impact through outstanding customer support.

Pay: $18.50 - $22.25 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Work Location: In person