Bilingual Customer Service Representative

Bilingual Spanish Customer Service Representative
Full Time
Channahon, IL, US
Pay Range: $40K- $60K

Who We Are:

With over 70 years of innovative products and services, Valto is the world’s leading provider of FRP composite panels. Our lightweight composite products deliver unsurpassed strength and durability; and we continue to pioneer next level performance in building materials, recreational vehicles, and transportation. We deliver quality products that perform in demanding environments.

Who We Are Looking For:

Valto is searching for a Customer Service Representative to be based out of Channahon, IL, who is fluent in speaking, reading, writing in Spanish. Reporting to Customer Service Manager, this person will be responsible for providing exceptional service and support to customers by managing orders, responding to inquiries, communicating product information, and ensuring a seamless customer experience from order entry through delivery. This role serves as a key liaison between customers, sales, operations, and internal departments to ensure customer needs are met accurately, efficiently, and professionally.

The ideal candidate will bring 5–7 years of customer service experience and a minimum of an associate’s degree in business or a related field. We are seeking someone who will not only provide exceptional customer support, but also take ownership, identify opportunities for continuous improvement, challenge the status quo, and collaborate across teams to strengthen processes and drive meaningful business results.

How you’ll make an impact:

• Provide outstanding customer service by responding to customer inquiries, resolving issues, and maintaining strong relationships with customers, prospects, and internal stakeholders.
• Accurately process customer orders, pricing requests, quotations, and account information while ensuring order details are entered and managed in a timely manner.
• Communicate product information, availability, pricing, and application guidance to help customers make informed purchasing decisions.
• Monitor order fulfillment, shipment status, and delivery performance to ensure customers remain informed throughout the order lifecycle.
• Maintain customer data, records, documentation, electronic orders, and CRM information while ensuring accuracy and organization.
• Collaborate with Sales, Operations, Shipping, and other departments to resolve customer concerns, improve processes, and support company objectives.

What you bring to the table:

• Associate's degree or Bachelor's degree preferred; equivalent customer service experience may be considered.
• Previous customer service, order management, sales support, account management, or administrative experience preferred.
• Fluent in English and Spanish, with strong verbal, written, and telephone communication skills required to effectively support our Spanish-speaking customers, ensure clear and accurate communication, and build positive relationships with both customers and internal teams.
• Experience working with CRM systems, order entry systems, Microsoft Office applications, and business software programs. Experience with AS400 and Salesforce is preferred.
• Strong organizational and multitasking skills with the ability to manage multiple customer requests and priorities in a fast-paced environment.
• Effective problem-solving skills, attention to detail, and a customer-focused mindset with a strong sense of urgency.
• Ability to learn technical product information, pricing structures, and business processes while supporting customer needs and company goals.

Americans with Disabilities Act (ADA)

Valto, Inc is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, unless doing so would impose an undue hardship on the Company. Employees and applicants who require accommodation should contact Human Resources.

Illinois Positions Only (For positions located in Illinois):

Valto, Inc complies with the Americans with Disabilities Act (ADA), the ADA Amendments Act (ADAAA), and the Illinois Human Rights Act, and provides reasonable accommodations to qualified applicants and employees with disabilities as required by law.

Equal Employment Opportunity Statement

Valto, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Disclaimer

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify job duties and responsibilities at any time based on business needs.

Nothing in this job description creates an employment contract, express or implied. Employment remains at will where permitted by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Channahon, IL 60410