Bilingual Distribution Services Coordinator

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Empire Life is looking to hire a Bilingual Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, open position.

The Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.

The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

What you’ll be working on

• Acting as a key point of contact with distribution partners
• Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners
• Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met
• Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information
• Investigate and analyze simple to complex cases and escalates if required

What we’re looking for you to have

• Bilingualism in French and English is required
• Completion of post-secondary education or equivalent experience
• Work experience in the financial services industry or the insurance industry
• Proficiency in Microsoft Office, email, internet and database applications
• Knowledge of distribution channels would be an asset
• Ability to prioritize and balance multiple tasks
• Well-developed analytical and problem solving skills
• Attention to detail/accuracy
• Well developed communication skills
• Well developed customer relations skills
• Ability to work independently and as a team member
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] .