Bilingual Field Service Scheduling Coordinator

Bilingual Field Service Scheduling Coordinator

Full-time, permanent

Location: Columbus, Ohio, United States

Hours: Monday to Friday, 8:00 a.m.–5:00 p.m.

Work Model: Hybrid — four days onsite and one day remote

Compensation: up to $60,000 annually USD (hourly-paid), plus a bonus of up to 7%.

Schedule and Pay: 40 hours per week; overtime paid after 40 hours. Approximate starting hourly rate is $26.44 at the $55,000 annual level. Bonus is company-paid and distributed three times per year.

About the Company

Our client is an established global organization specializing in precision measurement and technology solutions, providing innovative equipment and services to laboratories, manufacturing facilities, production environments, and retail operations worldwide.

This is an opportunity to join an established organization whose technology and services contribute to the quality, safety, and efficiency of products and processes used around the world.

Our Opening and Your Responsibilities

The position supports field-service operations, including technician scheduling, customer communication, service-order coordination, and responding to changing daily priorities. Scheduling and service coordination experience are more important than direct dispatch experience.

The successful candidate will work closely with customers and field-service teams to coordinate technician availability, prioritize service requests, and maintain efficient scheduling and technician utilization.

We’re seeking a Bilingual Field Service Scheduling Coordinator for our Columbus, Ohio location. Strong spoken and written French and English are required. This role prioritizes scheduling and coordination experience; direct dispatch experience is not essential.

In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.

Perks and Benefits:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Gym discount program with Aetna medical coverage
• Tuition reimbursement
• Flexible spending accounts, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Medical plan options include PPO and high-deductible plans; employee premium contributions apply (medical premiums are not 100% employer-paid).
• Vacation: 10 days annually for the first 3 years; 15 days after 3 years; 20 days after 10 years; and 25 days after 20 years of service.
• 5 sick days and 2 floating holidays annually, plus 11 regular holidays (candidates will follow the Canadian Holiday Schedule)
• Opportunity to work with an established global organization with a strong presence in precision technology and equipment solutions
• Work with an organization recognized for its focus on quality, innovation, and technical solutions
• A company committed to providing high-quality service and support for advanced equipment

Additional Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

What You Need to Succeed

• Must be fluent in spoken and written French and English.
• An Associate's Degree preferably in business or communications with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.
• Strong customer-service and communication skills are essential, including the ability to coordinate effectively with technical, logistics, service, and operations teams.
• Experience in a field service or small business environment or similar industry experience a plus.
• Salesforce experience is preferred. Salesforce is the team’s primary system; SAP is used to a limited extent. Strong candidates will not be excluded solely for lacking SAP experience.
• Excellent organizational and prioritization skills with the ability to multitask effectively in a fast-paced environment.
• Must be able to commute to the Columbus office four days per week. Eligibility for relocation and any relocation assistance remain subject to client confirmation.