Bilingual Full-Time Weekend/Swing Receptionist

We’re hiring! For the role of Bi-lingual/Spanish Receptionist
BILINGUAL - MANDATORY

Location: On-site ONLY -Durango & 95- (no remote work)

Employment Type: Full-time / Hourly -$17

FLSA Status: Hourly Non-Exempt

Department: Receptionist

Reports to: Receptionist Development Leader

Mandatory: 4-week paid Training Monday - Friday 7:00 am - 3:30 pm

About the Role:

Are you a person who thrives on making a great first impression? Do you enjoy helping others and making their day just a little bit easier? Abby Connect is on the lookout for a receptionist who's fluent in Spanish and ready to deliver wow-worthy service over the phone!

As one of our superstar receptionists, you'll be the friendly voice answering calls for businesses across the U.S. and Canada—think of yourself as their secret weapon for making a fantastic first impression. You’ll help clients shine by making sure every call is handled smoothly, professionally, and with a whole lot of warmth.

What you’ll do:

• Deliver amazing first impressions—every single time.
• Follow our easy-to-learn call handling system.
• Team up with your colleagues to create seamless customer experience.
• Stay cool and flexible as things shift—because they sometimes do!

Key Metrics:

• 160–200 calls per day (Multitasking a multiphone line)
• Average callers hold time under 30 seconds
• Answer calls in 5–7 seconds or less
• Above and beyond customer service

Essential Skills:

• 1–3 years of customer service experience, preferred (bonus if it’s fast-paced!)
• Bilingual (Spanish/English)—MUST BE fluent in both speaking and translating..
• You're a multitasker who thrives in busy environments.
• Can type at least 40 WPM
• Ready to bring your energy to work—even on some holidays.
• Ability to sit for long periods and can pass a background & drug check.

Why you’ll Love Abby Connect:

Abby Connect is where people who care come to make an impact. We’re not just answering phones—we’re helping small businesses grow by handling their calls with warmth, professionalism, and style. We’ve been doing this for over 20 years, and we’re proud of our positive, people-first culture.

Our Purpose: To build a great organization where people feel inspired and fulfilled.
Our Core Values:

• Being committed and driven to excellence- Have grit, don't quit. Be early, be ready, and be confident. Leverage your desire to succeed in everything you do.
• Always doing the right thing - Do what's best so you feel proud, not regretful. Think of the win-win, be collaborative, not competitive. Practice tone, tact, and timing when approaching problems.
• Having a warm, friendly, and positive attitude - Enjoy making someone's day. Make your positive attitude contagious. Give others encouragement, energy, and enthusiasm.
• Taking ownership and going above and beyond- Know that your contribution to the company matters. Be proactive, solution-oriented, and go the extra mile. Be accountable, don't blame others, and own your part in every situation.
• Having a growth-oriented mindset - Company growth by adding value with every interaction. Personal growth by embracing mistakes and failing forward. Community growth by developing new skills, ideas, or habits and teaching others what you've learned.
• Being Humble - gratitude and the freedom from arrogance and entitlement. Acknowledgment of mistakes and is aware of limitations.

Perks of Joining Our Team:

• 4 weeks of paid training (M-F 6:30 am – 3:00 pm)
• A supportive team that wants to see you win
• Opportunities to grow within the company
• A vibrant work culture with heart and hustle
• Medical, Dental, Vison, PTO, 401k Benefits

We’re an Equal Opportunity Employer:

Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• We offer a 4-week paid training program that is Mon-Fri 7am-3:30pm.

Are you able to fulfill that requirement?

• How soon would you be available to begin employment?
• This is a fully on-site position in Centennial Hills by n Durango and the 95. Are you able to reliably commute to work on-site?
• Abby Connect operates 24/7 with shifts around the clock, including weekends and holidays. What is the earliest time you are able to be scheduled?
• What’s the latest time you would want to be off by?
• Do you anticipate needing any time off within the next 90 days?

Work Location: In person