Bilingual Game Support Representative (Thai/English)

Assigned Tasks:

• Handle Mobile/PC game customer service inquiries.
• Investigate detailed logs for inquiries using GM tools.
• Implement propagation and follow-up measures when issues occur.
• Create reports for assigned projects.
• Manage community activities, including announcements and comment responses.

Qualifications:

• Advanced proficiency in the Thai language.
• Language certifications are advantageous.
• Passion for online PC and/or mobile games.
• Excellent written communication skills.
• Strong attention to detail and ability to resolve user issues effectively.
• Willingness to work onsite in Pasig City.

Preferred Qualifications:

• Effective communication skills in both Korean and English.
• Previous experience in customer, game, or player support, particularly via email and chat, is a plus but not required.
• Ability to work well in a team with minimal supervision.
• Experience with MMORPGs, RPGs, action, puzzle, and other game genres on PC and/or mobile platforms.

Job Types: Full-time, Permanent

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training

Application Question(s):

• What is your expected salary?
• Can you write fluently in both English and Thai?

Experience:

• Customer support: 2 years (Preferred)

Language:

• Thai and English proficiently (Required)

Work Location: In person