Bilingual Insurance Customer Service Representative

Job Overview

Lin Zhao Insurance Agency, a Farmers Insurance Agency in Fremont, is seeking a full-time, in-office Bilingual Insurance Customer Service Representative.

This position is primarily focused on customer service, client support, policy assistance, and relationship building. The ideal candidate is fluent in English and either Mandarin Chinese or Spanish, enjoys helping people, communicates professionally, and is interested in building a long-term career in the insurance industry.

You will assist existing clients, respond to service requests, follow up with leads and referrals, help prepare quotes and applications, and identify opportunities to connect clients with appropriate insurance products. This is not a commission-only position.

Compensation is $25–$30 per hour, depending on experience, plus commission and performance bonuses. We provide hands-on training, mentorship, licensing support, tuition reimbursement, and opportunities for career growth.

Salary Range: $25.00 - $30.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities

Requirements

Fluent in English and either Mandarin Chinese or Spanish.

Strong communication, customer service, listening, and follow-up skills.

Friendly, dependable, organized, and detail-oriented.

Comfortable using email, Microsoft Office, and learning agency software.

High school diploma or equivalent.

Customer service, insurance, sales, banking, or financial experience preferred.

California insurance license preferred but not required to apply.

Must obtain the required license before the start date.

Must be authorized to work in the United States.

Must be available to work full-time in person in Fremont.

Responsibilities

Respond to client questions by phone, email, and in person.

Assist with policy changes, renewals, billing questions, payments, and documents.

Explain insurance coverage and agency procedures clearly.

Follow up with leads, referrals, quotes, and renewal opportunities.

Prepare quotes and assist with applications and policy updates.

Maintain accurate client records and protect confidential information.

Provide service to English-, Mandarin-, and/or Spanish-speaking clients.

Participate in training and support agency growth.

About Us

Lin Zhao-Farmers Insurance Agency is a dynamic and professional force in the insurance industry. We're dedicated to empowering clients with top-tier protection, fostering an energetic culture of collaboration and continuous growth. Join our team and drive your career forward while making a tangible difference!