Bilingual Intake Agent

ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 LEVEL)

HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED

THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.

RESPONSIBILITIES:

• RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.
• MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.
• DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.
• SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.

-TRANSLATE LEGAL DOCUMENTS FROM ENGLISH TO SPANISH

QUALIFICATIONS:

• PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION.
• CUSTOMER SERVICE ORIENTATION.

-SOME RELEVANT ADMINISTRATIVE EXPERIENCE IS PREFERRED

• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
• BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.

SCHEDULE

MONDAY TO FRIDAY

12:00 PM - 9:00 PM

OR

6 WORK DAYS PER WEEK (OPTIONAL SATURDAY OR SUNDAY FREE)

1:00 PM - 8:30 PM

(WORKING HOURS CHANGE WITH SUMMER TIME)

SALARY AND BENEFITS

MONTHLY BASE SALARY $19,600 PESOS

+WEEKLY ATTENDANCE BONUS OF $730
+$800 FOOD STAMPS

*ALL MEXICAN LAW BENEFITS APPLY*

THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO

Job Type: Full-time

Pay: $19,600.00 - $22,500.00 per month

Application Question(s):

• Are you available to work on the weekends?

Education:

• High school or equivalent (Required)

Language:

• Advanced english (Required)

Work Location: In person