Bilingual Intake Specialist (Hybrid)

Want to learn more about this role and Jobot? Click our Jobot logo and follow

our LinkedIn page!

Job details:

Bilingual (English/Spanish) intake specialist wanted for a respected Chicago litigation firm — Loop location, hybrid, full benefits! This Jobot Job is hosted by: Natasha van der Griendt

Are you a fit? Easy Apply now by clicking the "Easy Apply" button

and sending us your resume.

Salary: $50,000 - $52,000 per year

A bit about us: A well-established Chicago litigation firm with decades of combined experience handling complex cases across a wide range of practice areas. Known for a results-driven approach, strong client service, and a collaborative culture with an open-door feel - the kind of place with a genuinely social, close-knit team.

Why join us?

• Hybrid — one work-from-home day
• Medical, dental, and vision coverage
• 401K with match
• 15 days paid time off (vacation and sick combined)
• Year-end bonus based on firm performance
• Downtown Chicago (Loop) location
• A young, energetic team with regular events, lunches, and happy hours

Job Details BILINGUAL INTAKE SPECIALIST

A respected Chicago litigation firm is seeking a bilingual (English/Spanish) Intake Specialist to serve as the first point of contact for prospective clients. This is a client-facing role central to the firm's success - you'll guide prospective clients through the intake process with warmth and professionalism, gather essential case information, and help attorneys evaluate potential matters. Ideal for an articulate, compassionate communicator who thrives on client interaction.

Responsibilities

• Answer inbound calls, texts, and inquiries from prospective clients, moving seamlessly between English and Spanish
• Conduct initial intake interviews and gather relevant case information
• Serve as a compassionate, bilingual first point of contact, treating every client with empathy and discretion
• Make outbound calls, emails, and texts to follow up with leads and prospective clients
• Schedule consultations and appointments and manage attorney and paralegal calendars
• Manage client files and update document management systems
• Route calls and collaborate across the firm to bridge communication gaps

Qualifications

• Native or professional fluency in both English and Spanish required
• 1+ year of client intake, legal assistant, or relevant client-facing experience preferred (legal ideal, but strong candidates from healthcare, behavioral health, or social services considered)
• Excellent verbal and written communication and interpersonal skills
• Strong organizational, multitasking, and time management skills with sharp attention to detail
• High level of professionalism, compassion, and discretion with confidential information
• Proficiency in Microsoft Office Suite

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy **Want to learn more about this role

and Jobot?** Click our Jobot logo and follow our LinkedIn page!