Bilingual (Japanese/Mandarin) Customer Service Representative

Overview
We are seeking a talented Bilingual (Japanese/Mandarin) Medical Assistance Customer Service Representative to join our team. The ideal candidate will be fluent in both Japanese and Mandarin, possess exceptional communication skills, and excel in providing top-notch customer service.

Job Description

• Communicate fluently with customers in Japanese, Mandarin, and English
• Manage emergency calls from clients globally with professionalism and urgency
• Organize hospital and clinic arrangements, including coordinating the distribution of attending staff for clients in need
• Facilitate arrangements for cashless services related to overseas travel insurance
• Handle internal office tasks as needed in addition

Compulsory Requirements:

• Must have completed specialized education or a college degree or higher.
• At least 2 years of relevant work experience.

Skills:

• Fluency in Japanese (JLPT N1) and Mandarin is required.
• Proficient in English at a communication level.
• Strong verbal and written communication skills.
• Ability to analyze customer inquiries and provide appropriate solutions.
• Experience in call center roles and medical knowledge is preferred.
• High accuracy in data entry.
• Ability to work effectively in a team environment.
• Familiarity with phone etiquette and customer service best practices.
• Intermediate proficiency in Microsoft Office software.
• Multilingual abilities beyond Japanese and Mandarin are advantageous.

Additional Requirement:

• Valid working visa in Canada

Employment Type:

• Full-Time Employee (6-months probationary period)

Location of Work:

• Downtown Toronto (In person, two work-from-home days per week upon completion of training.)

Hours of Work:

• 9:45 AM – 6:15 PM (daylight savings time: 10:45 AM – 7:15 PM)

Work Schedule:

• 5 days a week, including Saturdays and Sundays (Shift-based)

How to Apply:

• If interested, please send your resume to: [email protected]

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Education:

• Bachelor's Degree (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• Japanese (required)
• Mandarin (required)

Work Location: In person