Bilingual Medical Receptionist

Employment Type: Full-Time | Entry to Mid-Level

Position Overview
We are seeking a reliable and customer-focused Bilingual Medical Receptionist to join our team. This role provides essential front-office and administrative support to ensure smooth daily operations and a positive patient experience. The ideal candidate is organized, attentive to detail, able to multitask in a fast-paced medical setting, and fluent in both English and Spanish.

Key Responsibilities

Answer, screen, and route incoming phone calls professionally
Schedule, confirm, and reschedule patient appointments with accuracy
Assist with appointment reminders and patient communication
Manage medical records requests and ensure timely fulfillment
Organize, scan, and upload all incoming mail and documentation into patient charts
Receive, review, and categorize incoming faxes
Take detailed phone messages and ensure timely follow-through to clinical staff
Provide excellent customer service to patients, visitors, and vendors
Maintain confidentiality and comply with HIPAA regulations
Support daily administrative tasks to keep the front office running efficiently

Required Qualifications

Bilingual in English and Spanish (verbal and written)
Prior experience in a medical office, patient services, or customer service role
Insurance verification experience required
Strong communication, customer service, and interpersonal skills
Proficient with computers, EMR systems, and standard office equipment
Strong organizational skills and attention to detail

Compensation & Benefits
We offer a comprehensive benefits package, including:

Medical, dental, and vision insurance
Paid Time Off (PTO)
401(k) retirement plan options
Competitive hourly pay based on experience and qualificationsE