Bilingual New Accounts Teller

On January 3rd 1966, in the back of a grocery store, First Federal Savings Bank opened our doors. Dick Belcher, CEO and founder, along with the board, envisioned a bank where friends and neighbors would feel like family. Our focus on people has allowed us to grow to be more than just a bank. We have expanded to 6 branches all over Northern Indiana and are considered to be a leading mortgage lender in Indiana.

Our mission statement says it very well: First Federal’s mission is to serve our customers with the newest, competitively priced products delivered to them with state-of-the-art technology; to provide to all First Federal Family members a favorable working environment with reasonable compensation and benefits; and to treat all customers and First Federal Family members in the manner that all would like to be treated.”

To simplify our beliefs and culture into a phrase, Dick Belcher says it best when stating, “We don’t want to be the biggest bank, just the best.”

Bilingual New Accounts Teller

Department: Teller

Reports to: Assistant Branch Manager

Company Core Values:

· Respect/Golden Rule

· Commitment to Serve

· Flexibility

· Integrity

· Have fun!

Job Summary:

Will work as a teller and open new accounts whenever necessary. This role requires fluency in both English and Spanish to assist and interpret for non-English speaking customers.

Major Duties & Responsibilities:

· Performs teller duties as required

· Perform New Account duties as required

· Engage with the Hispanic community, helping them with their banking needs

· In depth knowledge of bank policies, procedures and products in order to answer customer questions, explain available services, and refer customer to appropriate bank personnel

· Interact with customers to obtain information needed to open new account, accurately enter information into computer and properly file all forms and documents in new account opening process

· Edit customer information on an account level and ensure accuracy in database

· Execute wire transfers and other miscellaneous customer service transactions

· Investigate and correct errors upon customer’s request in person, by telephone, or written correspondence, according to customer and bank record

· Excellent attitude dealing with tellers, customers, and management

· Maintain security and confidentiality of customer’s personal information

Knowledge, Skills & Abilities:

· Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss of fraud

· Strong oral and written communication skills

· Ability to work under pressure in a fast-paced environment with a high degree of accuracy

· Computer skills including but not limited to word, excel, and adobe reader and acrobat

Education & Experience:

· High school diploma or equivalent

· Prior cash handling and customer service experience preferred

Other Duties:

This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Company Conformance:

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Physical/Work Environment:

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

Fair Lending & Bank Secrecy Act:

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.

First Federal Savings Bank is an Equal Opportunity Employer