Bilingual Office Manager (DUI Program)

Position Summary

Zona Seca, Inc. is seeking an organized, empathetic, and detail-oriented Bilingual Office Manager to oversee the front- and back-office operations of our state-licensed DUI and substance abuse treatment program. The Office Manager acts as the central hub for client intake, scheduling, California DMV and court-mandated compliance tracking, billing, and staff administrative support. You will maintain a welcoming, professional, and confidential environment for participants while ensuring all clinic records align with California Title 9 and county behavioral health standards. This is a 32-hour per week position, and we cover 100% of health, dental, vision and life insurance for the employee. We also provide a 403-b plan with a match.

Key Responsibilities

• Client Intake & Front Office Management:
• Welcome court-referred and DMV-referred DUI program participants.
• Manage enrollment paperwork, program fee agreements, payment collections, and payment plans.
• Provide clear, compassionate guidance in English and Spanish regarding program rules, class schedules, and completion milestones.
• Compliance & Record Keeping:
• Maintain accurate electronic client records and physical files in compliance with California DUI program regulations and confidentiality laws (HIPAA/42 CFR Part 2).
• Track client attendance, missed sessions, and make-up classes.
• Prepare routine reporting for county probation departments, courts, and the California DMV.
• Administrative & Staff Support:
• Supervise or coordinate front-desk administrative staff.
• Manage office inventory, equipment maintenance, and facility scheduling for counseling and educational groups.
• Coordinate with counselors and the Program Coordinator to streamline client flow and handle escalated customer service inquiries.

Qualifications

• Education & Experience:
• High school diploma or GED required; Associate’s or Bachelor’s degree in Business Administration, Healthcare Management, or a Human Services field is a plus.
• Minimum of 2+ years of office management, administrative supervision, or front-desk coordination experience—ideally within a behavioral health, medical, or California DUI/substance abuse program.
• Language Skills:
• Demonstrated full professional bilingual fluency in English and Spanish (spoken, read, and written).
• Technical & Administrative Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic record/scheduling software.
• Working knowledge of (or ability to quickly learn) California Title 9 DUI program requirements.
• Strong organizational, problem-solving, and de-escalation skills in a high-volume public-facing environment.

Join us as a Bilingual Office Manager (DUI Program) for meaningful work supporting community health and recovery at a nonprofit organization that has been in existence for 56 years!

Pay: $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person