Bilingual Pitstop Lane Attendant

Job SummaryJob Overview

Personal Pitstop Express is looking for a friendly, energetic, and customer-focused Pitstop Lane Attendant.

The Pitstop Lane Attendant creates an exceptional customer experience before and after every wash. This role is

centered on helpfulness, trust, relationship-building, membership support, and making customers feel

recognized and appreciated.

You will get to know our regular members, assist customers throughout their visit, resolve concerns, encourage

membership enrollment, and invite satisfied customers to share their experience through online reviews.

Applicants must be bilingual in English and Spanish.

How Success Is Measured

 Quality of customer interactions

 Customer compliments and feedback

 Online reviews generated

 Membership conversations and referrals

 Member recognition and relationship-building

 Successful resolution of customer concerns

 Reliability, helpfulness, and teamwork

 Overall cleanliness and appearance of customer areas

Key Responsibilities

Customer Experience

 Welcome every customer with eye contact, a smile, and a friendly greeting.

 Create a warm, upbeat, and inviting atmosphere throughout the property.

 Make customers feel comfortable, recognized, and appreciated.

 Build familiarity with recurring members and learn their preferences when possible.

 Check on customers and offer assistance before they have to ask.

 Thank customers for visiting and invite them to return.

Customer Support

 Help customers understand the wash process and available services.

 Answer questions about wash packages, memberships, facility features, and current promotions.

 Assist customers who have questions or difficulty using the pay station.

 Listen carefully to customer complaints or concerns.

 Help resolve customer issues calmly, professionally, and efficiently.

 Follow up with customers to confirm that their concerns were addressed.

 Escalate issues to a manager when necessary.

PERSONAL PITSTOP EXPRESS | PITSTOP LANE ATTENDANT

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Memberships and Reviews

 Identify opportunities to introduce customers to the membership program.

 Explain the convenience and value of becoming a monthly member.

 Refer interested customers to a Pay Station Closer or complete the membership process when trained to

do so.

 Encourage satisfied customers to leave an honest online review.

 Help existing members understand their benefits and available upgrade options.

 Support the company’s daily and monthly membership goals.

Facility Appearance

 Keep customer-facing areas clean, organized, and inviting.

 Monitor vacuum areas, parking areas, trash receptacles, and other customer-use spaces.

 Restock supplies as needed.

 Report maintenance, equipment, or safety concerns immediately.

 Assist with general facility cleaning throughout the shift.

Qualifications

 Friendly, outgoing, attentive, and naturally helpful.

 Bilingual in English and Spanish.

 Strong communication and customer service skills.

 Hospitality or customer service experience preferred.

 Comfortable speaking with customers throughout the day.

 Patient and professional when handling customer concerns.

 Able to remember and recognize recurring customers.

 Able to work independently and as part of a team.

 Available to work flexible hours, including weekends.

 Comfortable working outdoors in varying weather conditions.

 Reliable transportation is required.

 Able to stand for extended periods and perform moderate physical activity.

 Able to work with a strong sense of urgency.

Benefits

 Employee discount

 Flexible schedule

 Free parking

 Paid time off

Pay: $15.00 - $17.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person