Bilingual Priority Client Services Representative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:
At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

Primary Responsibilities

Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services

Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base

Educates and advises customers on products and services, including all loan and deposit types

Takes ownership of customer issues and works proactively with the customer for resolution

Refers customers to an internal team of experts when complex financial goals and needs are recognized

Completes work with a limited degree of supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

High School Diploma or GED

Two (2) years of experience in customer service, sales, or banking

Ability to accurately observe stable and scrolling on-screen text and images

Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone

Ability to operate a keyboard and mouse to type and make on-screen selections

Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

Must test on speedtest.net to confirm download speed or provide documentation from provider

Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

Preferences

College Degree

One (1) year of experience lending

One (1) year of experience in relationship-based client consultation

Skills and Competencies

Ability to adhere to policies, procedures, and guidelines

Ability to handle multiple priorities simultaneously

Ability to problem solve

Ability to provide personalized customer service

Ability to work in a fast paced and energetic environment

Basic computer skills with the ability to navigate various systems

Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services

Strong communication and customer focus

Must be fluent in Spanish/English

Strongly preferred:
One (1) year of contact center experience

One (1) year of banking experince

Training:
Monday-Friday 8am-5pm (In office)

Hours following training:
4 days Monday-Friday 10am-7pm (In office)

Every Saturday 8am-5pm (Work from home)

May be required to work select bank holidays

Location: Kingwood, TX

Position Type Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $41,570.35 USD

Median: $51,226.50 USD

Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Kingwood Annex

Location: Kingwood, Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.