Bilingual Project Coordinator

Bilingual Project Coordinator

H5 Wraps 6420 Benjamin Road, Tampa, FL 33634 On-site | Monday–Friday, 8:30 a.m.–4:00 p.m. Approximately 35 hours per week Starting pay: $17.00–$19.00 per hour, based on experience.

About H5 Wraps

Since 2011, H5 Wraps has helped customers bring their ideas to life through high-quality vehicle wraps, graphics, signage, and installation services. We are a growing Tampa-based company focused on creative solutions, excellent workmanship, and outstanding customer experience.

Learn more about our values at h5wraps.com

The Personality That Will Make You Successful:

This role is best suited for someone who takes initiative naturally. You do not wait for someone to tell you what to do next. You look around, identify gaps needing attention, and take action to keep customer projects and the business moving forward.

You are also an excellent communicator and understand that you are the glue connecting our customers, designers, production team, installers, and management. You can be trusted to follow through, keep information organized, and communicate updates before someone has to ask.

As the first point of contact for every H5 Wraps customer, you understand that every inquiry deserves a prompt, professional, and helpful response—even when the customer ultimately decides not to move forward with us. Your customer service is intuitive, patient, friendly, and solution oriented.

You will be a strong fit for this role if you are:

• Proactive, driven, and comfortable taking ownership. Trustworthy, reliable, punctual, and consistent. Highly organized and attentive to details. Comfortable managing multiple projects and priorities. Confident and professional in communicating by phone, email, text, and in person. Able to work independently while collaborating with a hands-on team. Open to feedback and willing to learn quickly. Fluent communicating in both English and Spanish. Interested in improving processes and finding better ways to work.

What Your Week Will Look Like:

• Serving as the first point of contact for customers by phone, email, text, and in person.Every customer gets a prompt response. Explaining H5 Wraps’ services, products, process, timeline, and next steps clearly. Gathering the information needed to understand and quote each project, including customer details, vehicle or project information, photos, measurements, design assets, and service requirements. Preparing basic project estimates using company pricing guidelines. Sending quotes to customers and following up with them regarding approvals, deposits, appointments, and outstanding decisions. Sending invoices and collecting the required 50% down payment or approved deposit before a project moves forward, unless management authorizes otherwise. Creating and updating customer projects in Trello and keeping the weekly production schedule and project-tracking systems accurate. Coordinating communication and hand-offs between customers, Design, Production, Installation, and management. Staying aware of the current status of every active project, including what has been completed, what is pending, and what needs to happen next. Following up with customers regarding approvals, deposits, appointments, and other outstanding decisions. Asking the right internal questions and following up with Design, Production, Installation, and management when information, approvals, materials, or next steps are missing. Opening the shop and preparing the front office for customers and vehicle drop-offs. Confirming vehicle drop-offs, pickups, appointments, and project completion details. Receiving vehicle keys, taking clear project photos, and documenting the information needed for the job. Notifying customers when their vehicle or project is ready for pickup or completion. Sending final invoices, collecting remaining balances through approved payment methods, and confirming final payment. Taking clear photos of completed work, closing projects administratively, and moving completed jobs into the appropriate tracking status. Helping monitor office and shop supplies and notifying management when items need to be reordered. Maintaining a clean, organized, and professional front-office environment. Looking for ways to improve communication, organization, and overall customer experience. Using email, text messaging, calendars, and basic office software to manage customer communication, appointments, project updates, and daily coordination. Applying basic math and calculations when preparing project estimates.

What You Will Receive:

• A performance and compensation review after your first 60 days. Hands-on training in the vehicle-wrap and graphics workflow. The opportunity to develop skills in customer service, estimating, scheduling, project coordination, and business operations. The opportunity to play an important role in the company’s continued growth.

Experience in vehicle wraps, signs, printing, automotive services, or a related field is helpful but not required for the right person.

H5 Wraps is an equal-opportunity employer. Hiring decisions are based on qualifications, demonstrated abilities, professional conduct, and suitability for the position.

Pay: $17.00 - $19.00 per hour

Expected hours: 35.0 per week

Work Location: In person