Bilingual Receptionist (4 day schedule)

Position Summary:

The receptionist interviews incoming patients or representatives and enters required information into the Electronic Patient Record. The receptionist updates the patient census data with current demographic and insurance information at each appointment to assure all patient information is correct. Additional duties include answering and directing calls, scheduling patient appointments and confirming next day appointments. This position is key in the patients experience in the clinic and requires a high degree of professionalism.

Essential Functions

● Interviews patient or representative to obtain current demographic information such as name, address, age, persons to notify in case of emergency, and individual or insurance company responsible for payment of bill. Accurately enters data into the Electronic Health Record System.

● Explains Heartland Health Center's policies regarding sliding fee availability and payment of accounts.

● Assists with patient flow and schedules appointments.

● Directs incoming patient and visitors to the appropriate location.

● Refers patients to the Billing Department for sliding fee scale or insurance concerns.

● Assigns patient to appropriate provider during intake.

● Responsible for collecting payments and issuing receipts to patients. Tallies receipts and monies at the end of the shift. Understands and complies with the Center's policies governing cash receipts and balance sheet requirements.

● Refers vendors and other community/business organizations calls or individuals to the appropriate individual within the organization.

● Assists in the rotation to staff the front desk until the last patient has left the building.

● Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to the Manager on duty.

● Participates in all departmental and organizational meetings as required.

● May participate in community activities that support the mission of the Heartland Health Center

● Represents Heartland Health Center in a meaningful and professional manner to the service community.

● Assumes responsibility for quality of services rendered to patients

● Contributes insight to assure alliance of organizational mission with needs of medically underserved community

Education and Experience

● High school diploma or GED

● Bilingual in English/Spanish required

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person