Covered California

Who Are We?
Join the Sacramento Service Center as the next Bilingual Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California’s mission and main goals.
How You’ll Make an Impact –
As the Bilingual Customer Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting. If you are looking for an opportunity where you can directly help consumers, submit your application today!
Bilingual Positions:
Must be fluent in one of the following languages to be appointed to this position -
Arabic, Armenian, Cantonese, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, Farsi or Vietnamese.
Pay Differential:
If selected, incumbents will receive a call center pay differential and be compensated and additional $150 per month.
Bilingual Pay Differential:
If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.
Salary:
$3,833.00 - $4,804.00 per Month
Application Deadline: 10/18/2026 @ 11:59 pm PST
Required Documents: Application, Resume, and Statement of Qualifications (SOQ)
Qualifications We’re Looking For:
<ul>
<li>Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)</li>
<li>Experience in delivering professional verbal and written communication</li>
<li>Experience providing customer service, specifically in a call center environment</li>
<li>Experience with call center phone equipment and systems</li>
</ul>
Minimum Qualifications for Program Technician II:
CalHR Public Portal
Employee Benefits:
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit <a href="https://hbex.coveredca.com/careers/benefits/" rel="nofollow noopener" target="_blank">https://hbex.coveredca.com/careers/benefits/</a>.
Note:
<ul>
<li>To apply to this position, review this advertisement and complete your application via CalCareers at: Job Posting | CalCareers</li>
<li>Please send any questions regarding the application process and/or position to <a href="mailto:Careers@covered.ca.gov" rel="nofollow noopener" target="_blank">Careers@covered.ca.gov</a></li>
<li>New to state civil service employees are typically hired at the minimum of the salary range</li>
</ul>

Bilingual Service Center Rep

Bilingual Service Center Rep

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