Bilingual (Sp) Customer Care Agent

Job Overview

Join The Holguin Agency, a leading provider of exceptional customer service in the heart of Arlington, Texas. We take pride in our commitment to delivering unparalleled customer care and creating lasting relationships with our clients. As a Customer Care Agent, you will be at the forefront of assisting customers, resolving inquiries, and ensuring their experience is nothing short of excellent.

Salary Range: $35,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Dental Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off

Requirements

• Licensing: Active Texas insurance license preferred - required to pass exam prior to start date.
• Bilingual: Proficient in speaking Spanish.
• Prior Experience: Prior experience in customer service is advantageous. Allstate experience preferred but not required.
• Communication Skills: Excellent verbal and written communication abilities.
• Customer Focus: A dedication to meeting and surpassing customer expectations.
• Adaptability: Ability to thrive in a remote work environment while maintaining productivity.
• Team Collaboration: Work effectively within a team structure and contribute positively to team dynamics.
• Technology Proficiency: Familiarity with CRM systems and other customer record management tools.

Responsibilities

• Client Engagement: Interact with clients to understand their insurance needs and provide personalized solutions.
• Inbound Calls: Manage customer inquiries and provide information about insurance options.
• Insurance Consultation: Offer expert advice on insurance products that best fit clients' requirements.
• Cross-selling: Identify opportunities to offer additional insurance products to enhance coverage.
• Client Relationship Management: Nurture long-term relationships with clients to ensure satisfaction and retention.
• Continuous Professional Development: Stay informed about industry trends and updates to provide informed recommendations.

About Us

Allstate Insurance Agency