Bilingual Spanish CSR

About us

Xerosoft INC is a dynamic and innovative company committed to delivering exceptional customer experiences and solutions to clients worldwide. We pride ourselves on maintaining a diverse, inclusive workplace where our team members are valued and empowered to succeed. With a focus on excellence and customer satisfaction, we continue to grow and expand our operations globally.

About the role

We are seeking a Bilingual Spanish Customer Service Representative to join our dedicated call centre team in Taytay, Rizal. This is a full-time position that plays a crucial role in our customer service operations, bridging communication between our company and Spanish-speaking clients. As a CSR, you will be the voice of Xerosoft INC, providing professional, friendly and efficient support whilst maintaining the highest standards of customer care. This role is essential to our mission of delivering outstanding service and building lasting customer relationships.

Key responsibilities

• Handle inbound and outbound customer calls in both English and Spanish with professionalism and courtesy
• Address customer inquiries, concerns and complaints in a timely and effective manner
• Provide accurate information about products and services to customers
• Document customer interactions and transaction details accurately in company systems
• Process customer requests, orders and transactions whilst ensuring accuracy
• Escalate complex issues to supervisors or specialist teams when necessary
• Maintain a positive attitude and demonstrate exceptional problem-solving skills under pressure
• Meet or exceed performance targets including call handling time, customer satisfaction ratings and quality standards
• Contribute to a collaborative team environment and support colleagues when needed
• Follow company policies, procedures and quality guidelines consistently

What we're looking for

• Fluency in both Spanish and English, with excellent communication skills in both languages
• Proven customer service experience, ideally in a call centre environment
• Strong interpersonal and active listening skills
• Ability to remain calm and professional when dealing with difficult situations
• Excellent organisational and time management abilities
• Proficiency in using computer systems, databases and telephony software
• High school diploma or equivalent qualification
• Ability to work full-time and adapt to shift-based schedules as required
• Strong attention to detail and accuracy in data entry
• Willingness to learn and develop within a fast-paced environment
• Previous experience in a multicultural or multilingual customer service setting (preferred)

What we offer

At Xerosoft INC, we believe in supporting our employees and creating a positive workplace culture. We offer competitive remuneration packages, career development opportunities and ongoing training to help you succeed in your role. Our full-time team members enjoy comprehensive benefits including health and wellness support, paid leave entitlements and employee discounts. We foster a collaborative and inclusive environment where your contributions are recognised and valued. We are committed to work-life balance and offer flexible working arrangements where possible, ensuring our team members can maintain their wellbeing whilst delivering excellent service to our customers.

Apply now

If you are a passionate, bilingual customer service professional looking to make an impact with Xerosoft INC, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and language proficiency. Join our team and help us deliver exceptional customer service every day.