Bilingual (Spanish/English) Case Manager

About Masa

Masa partners with Mexican and Latino children, youth, and families in the South Bronx to develop strong learners and leaders who fully contribute to the larger community. We envision a community that is civically engaged, empowered, and educated.

Masa’s community-led, integrated model engages the entire family, grounded in a deep commitment to strengthening literacy, leadership, and power for Mexican, Central American, and Indigenous People. Masa fosters a culturally responsive learning community in which families engage with direct service and advocacy programs to dismantle barriers to success.

About the Case Manager

The Case Manager reports to the Programs Manager and will provide case management services through in-person support, immigration and social services referrals, and rapid response services to Masa community members. In addition, the Case Manager will provide community education and Know Your Rights presentations in various community settings.

This position is ideal for someone who has excellent communication and interpersonal skills; demonstrates empathy and compassion; is highly organized; and takes a proactive approach to finding solutions.

This position is part-time, 20-25 hrs/week, and is expected to run through 6/30/27, with possibility of extension contingent upon funding. This role is in-person at Masa’s offices in the South Bronx.

Responsibilities:
Build a relationship with community members, local schools and community-based organizations to promote and recruit participants for Masa’s Pro Se Plus project

Conduct intake assessments and immigration legal screenings to assess immigration and other social services needs of community members

Assist community members who are part of the immigration program to navigate or provide referrals to the appropriate social services that they need for example: School enrollment for their children, Workforce development, Health care, and adult education.

Support overall community outreach efforts and related work that may arise

Support in managing immigration interest form, waitists, and prioritizing cases

Build and maintain relationships with community based organizations and institutions who offer social services to refer community members

Collect and enter data from phone calls/ workshops/ consultations into a variety of platforms including Excel, Google Docs and Salesforce

Coordinate with supervisor and legal partners to regularly update and adapt educational materials to reflect changes in immigration policy and enforcement, as well as to reflect common concerns and questions being shared by community members

Conduct Know Your Rights Presentations for community members of all ages in different settings like community- based organizations and throughout the NYC Public School system.

Support special projects and Masa events, as needed

Develop flyers and other communications materials

Support and assist in cross-training volunteers supporting in Pro Se Application Assistance clinics

Qualifications:
The ideal candidate will possess many or most of the following qualifications:

High school diploma preferred, B.A. degree a plus

1-3 years of relevant experience in social work/social services preferred

Strong administrative and organizational skills

Detail-oriented and highly organized

Excellent written and verbal communications and interpersonal skills

Proficiency in Microsoft Office and Google suite; familiarity with Salesforce a plus

Experience working with immigrant and indigenous speaking families a major plus

Bilingual in Spanish/English

Physical demands:
This position is in-person at Masa’s office, and may require local travel to other settings at times (e.g. Masa community events, etc.)

Light to moderate carrying of office materials is required

Work schedule includes occasional evenings and weekends

Compensation:
$22-24/hr