Bilingual Technical Support (Maintenance)

One of our manufacturing clients is looking for detail-oriented Bilingual Technical Support (Maintenance) at Chicago, IL location

Shift: 1st shift

Pay Rate: $60k-$70k

Responsibilities

• Review automotive and commercial vehicle technical information, maintenance guidelines, and service specifications to identify relevant details and recommend appropriate solutions.
• Evaluate vehicle repair and maintenance requirements by reviewing reported issues, consulting with repair facilities, examining service histories, and verifying scheduled maintenance needs.
• Prepare and process purchase orders for vehicle repairs and maintenance services, obtaining the necessary approvals before authorizing work.
• Communicate repair estimates and service recommendations to customers, explain associated costs, obtain approvals, and address questions or concerns.
• Coordinate towing services and temporary transportation arrangements when required.
• Review manufacturer warranties and service agreements to determine coverage eligibility, limitations, and applicable exclusions.
• Maintain accurate vehicle maintenance records, including service requests, repair recommendations, customer communications, and corrective actions.

Qualifications

• Minimum 3+ years of relevant experience in automotive maintenance, fleet maintenance, vehicle repair coordination, or a related field.
• Knowledge of automotive and commercial vehicle maintenance, repair processes, and service terminology.
• Fluency in both French and English, with strong verbal and written communication skills in both languages.
• Strong customer service, communication, and relationship management skills.
• Ability to review technical information, maintenance records, service estimates, and invoices accurately.
• Strong analytical, problem-solving, and negotiation skills.