Bilingual Total Wireless Store Manager

Store Manager – Total Wireless Authorized Retailer

Location: 23 Penn Mart Center, New Castle, DE 19720
Company: Hossainkhail & Romero Communications LLC
Compensation: $17-$18 per hour + performance bonuses
Employment Type: Full-Time

About Us

Hossainkhail & Romero Communications LLC is a fast-growing Total Wireless Authorized Retailer powered by Verizon. We are building a high-performance team focused on world-class customer service, operational excellence, and growth. As we expand across Maryland, Delaware, Virginia, and surrounding markets, we are seeking a driven Store Manager who wants to grow with us and help shape the future of our company.

Position Summary

The Store Manager is responsible for leading daily store operations, driving sales, developing staff, and ensuring every customer receives an exceptional Total Wireless experience. This role requires strong leadership, accountability, and the ability to execute at a high level in a fast-paced retail environment.

Key Responsibilities Sales Leadership & Performance

• Achieve and exceed all store KPIs, including:
• Gross Activations (GA)
• Multi-line conversions
• Device sales
• Accessory attach rate
• Autopay enrollment
• Device protection
• Home Internet activations
• Retention Rates
• Set daily sales goals and motivate the team to achieve them.
• Coach sales associates on selling techniques, customer service, and objection handling.
• Lead local marketing, outreach efforts, and in-store promotions.

Store Operations

• Maintain a clean, organized, and compliant retail environment.
• Ensure proper cash handling, safe procedures, and time-delay safe compliance.
• Manage inventory, ordering, receiving, and shrink control.
• Oversee all opening and closing duties.
• Resolve customer escalations and ensure outstanding customer satisfaction.

Leadership & Team Development

• Recruit, interview, hire, and train new team members.
• Provide ongoing coaching, performance reviews, and corrective actions when needed.
• Promote a positive, results-driven team culture.
• Create and manage weekly work schedules.

Compliance & Reporting

• Ensure adherence to Total Wireless/Verizon operational standards and policies.
• Maintain HR documentation and state employment compliance.
• Submit daily, weekly, and monthly reporting to ownership.

Qualifications

• Minimum 2 years of retail management experience (wireless preferred).
• Demonstrated ability to lead and develop a sales team.
• Strong understanding of sales techniques and customer experience execution.
• Excellent organizational and problem-solving skills.
• Ability to work days, evenings, weekends, and holidays as required.
• Bilingual in Spanish or Haitian Creole is a plus.

What We Offer

• $17-$18 per hour
• Performance-based bonuses
• Rapid growth opportunities as we expand to multiple locations
• Professional development and leadership training
• Supportive and team-oriented work environment
• Opportunity to help build our first flagship location

Pay: $17.00 - $18.00 per hour

Application Question(s):

• Do you have reliable transportation?
• Can you work, day shift and night shift?
• Can you work Friday, Saturday and Sunday?

Education:

• High school or equivalent (Required)

Experience:

• Retail management: 2 years (Required)
• Cash handling: 2 years (Required)
• Marketing: 1 year (Preferred)

Language:

• Spanish (Required)
• Haitian Creole (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• New Castle, DE 19720 (Required)

Work Location: In person